Responsibilities
- Own always-on reliability and operational excellence for distributed systems on AWS serving millions of customers.
- Architect highly available, secure, and performant cloud-native data systems at multi-million-user scale.
- Design and ship AI-powered AIOps tools for issue detection, triage, and remediation.
- Lead incident response, production operations, on-call activities, and production issue resolution.
- Champion resilience practices including FMEA validation, chaos engineering, and disaster recovery runbooks.
- Improve monitoring, observability, and resolution practices to reduce MTTD and MTTR.
- Automate manual standard operating procedures to reduce developer toil.
- Drive complex cross-team initiatives, manage dependencies and risk, and deliver programs end to end.
- Partner with platform teams and leadership to remove blockers and promote company-wide engineering standards.
- Contribute to root-cause analyses, engineering best practices, technology decisions, and engineering culture.
Requirements
- 8+ years of hands-on development and operational experience building and maintaining AWS infrastructure.
- Deep expertise in at least one SRE discipline, such as automation, monitoring, DevOps, or cloud operations.
- Deep AWS and Kubernetes expertise, including cloud hosting, high-availability architectures, and disaster recovery strategies.
- Hands-on experience with Docker, Kubernetes, and ArgoCD.
- Proficiency in Go, Java, Python, or Ruby for application development and DevOps automation.
- Extensive observability and performance experience using tools such as Splunk, Wavefront, AppDynamics, Prometheus, or distributed tracing.
- Strong understanding of SSDLC and CI/CD pipelines and the judgment to evolve them safely at scale.
- Proven technical leadership, independently driven initiatives, and data-backed evidence of impact.
- Strong production diagnostic skills and the ability to resolve pre-production and production issues under pressure.
- Clear communication, collaboration, initiative, adaptability, and willingness to perform necessary operational work.
Benefits
- Competitive compensation package with pay-for-performance rewards.
- May be eligible for cash bonus, equity rewards, and benefits under applicable plans and programs.
- Professional growth support through regular feedback, mentoring, and technical training opportunities.
About Intuit
Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. Serving millions of customers worldwide with TurboTax, QuickBooks, Credit Karma and Mailchimp, we believe that everyone should have the opportunity to prosper and we work tirelessly to find new, innovative ways to deliver on this belief. We encourage conversations on this page and will not delete comments that follow our terms of use. In order to keep this a safe community, the below posts may be removed: Repeated posts of the same content, spam or posts from fake accounts or profiles, offensive language or material, threats to others in the community, posts deliberately aimed to have a negative effect on the community or conversations.