3 hours ago
Remote, PolandSenior
Responsibilities
- Define service-level objectives, error budgets, and supporting indicators with engineering teams.
- Investigate production issues across application, data, infrastructure, and network layers using logs, metrics, traces, profilers, heap and thread dumps, and query plans.
- Create technical documentation, runbooks, architecture notes, postmortems, and proofs of concept.
- Eliminate systemic toil through automation, AI agents, tooling, and process improvements.
- Establish repository context, integrations, tests, and guardrails for reliable AI-agent work.
- Drive cross-team reliability initiatives, review designs, influence roadmaps, and mentor engineers on SRE practices.
- Advise leadership and stakeholders during critical customer escalations.
- Improve Jamf’s SRE standards, tooling, and partnership with product engineering teams.
Requirements
- At least 5 years of experience in software engineering, SRE, or production operations roles.
- Strong production troubleshooting skills across the technology stack.
- Experience working within an Agile development framework process.
- Hands-on experience operating production services on AWS, including services such as EC2, S3, EKS, RDS/Aurora, and CloudFront.
- Experience with observability tools such as Grafana, Prometheus, or LogicMonitor.
- Experience writing clear technical documentation for technical and non-technical audiences.
- Experience writing infrastructure as code.
- Experience writing production-standard automation in a general-purpose language such as Python, Go, or Java.
- Sound judgment when applying AI to SRE work, including production access and sensitive data.
- Hands-on experience using agentic development tools such as Claude Code, Cursor, or Copilot.
- Experience improving team practices for AI, including reusable skills, repository context files, or prompt patterns.
- Preferred experience optimizing SQL queries and tuning database engines.
- Preferred experience with CI/CD tooling such as GitHub Actions or Jenkins.
- Preferred exposure to chaos engineering, fault injection, disaster recovery exercises, and FinOps practices.
- Bachelor’s degree or a combination of relevant experience and education.
Benefits
- Remote work from Poland, with possible periodic work at a Jamf office or collaborative location.
- Opportunity to influence reliability practices and support more than 75,000 global customers.
- Work with a small, empowered team in a culture based on trust, ownership, and respect.
- Clear career growth path with supportive leadership and management.
- Inclusive and supportive workplace with reasonable accommodation support.
About Jamf
Jamf builds Apple-first device management and security software for businesses, schools, and government, covering Mac, iPhone, iPad, and Apple TV. Its SaaS products (including Jamf Pro, Jamf School, Jamf Protect, and Jamf Connect) handle deployment, compliance, identity, and endpoint protection at scale. Founded in 2002 and headquartered in Minneapolis, it is publicly traded on Nasdaq as JAMF and maintains the Jamf Nation admin community.