8 months ago
Base Salary
$200k - $400k/yr
Responsibilities
- Identify workflow bottlenecks across build, test, release, and local development and build tools that reduce measurable toil.
- Create and maintain golden paths, including service templates, CLIs, libraries, and automation.
- Design reusable CI pipelines and deployment workflows that are fast, safe, and easy for teams to adopt.
- Improve build and test reliability through flake reduction, hermeticity, and caching while reducing cycle time.
- Support progressive delivery patterns such as canary and blue-green deployments and safe rollback mechanisms.
- Establish shared observability primitives, standards, and libraries for metrics, logs, and traces.
- Partner with product engineers to improve SLOs, alerting hygiene, dashboards, and incident learnings.
- Build and improve core platform capabilities that make services easier to run and scale.
- Own platform systems end-to-end, keep them healthy in production, and improve their reliability over time.
Requirements
- At least 4 years of production software development experience, with meaningful platform, developer tools, infrastructure, SRE, or release engineering experience.
- Strong coding ability in at least one systems or productivity language, such as Python or TypeScript/JavaScript, plus experience building CLIs, libraries, or automation for developers.
- Hands-on experience designing scalable, reusable CI/CD pipelines across multiple repositories or services.
- Practical production observability experience, including instrumentation, alerting, dashboards, and incident response.
- Comfort with containers and modern cloud infrastructure, including Docker and Kubernetes or related tooling.
- Demonstrated improvements to developer experience through outcomes such as faster builds, fewer flaky tests, safer deployments, or fewer incidents.
- Strong cross-team collaboration and communication skills, including writing clear documentation and driving adoption.
- Preferred: experience with monorepos, build systems, large-scale CI performance, internal platforms, service templates, paved-road deployments, self-serve environments, or developer portals.
- Preferred: infrastructure-as-code experience such as Terraform and a security-minded approach to software supply-chain security, provenance, secrets, and least privilege.
- Preferred: experience applying AI-assisted tooling to improve engineering effectiveness.
Benefits
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan, such as a 401(k) or pension
- Parental leave
- Fertility and family-building benefits through Carrot
- Daily lunches and snacks in the office
- Full-time employee benefits
- In-office work arrangement
Categories
About Decagon
Decagon builds an enterprise conversational AI platform that deploys customer-support agents across voice, chat, email, SMS, and other channels. It sells to large brands via enterprise subscriptions and services, helping automate and personalize support workflows. Founded in 2023 and headquartered in San Francisco, Decagon’s customers include Avis Budget Group, Chime, Oura Health, and 1-800-Flowers.