3 hours ago
Remote, WorldwideSenior
Responsibilities
- Design, build, deploy, and maintain reusable platform capabilities, reference architectures, deployment templates, integration components, and engineering standards for enterprise AI.
- Build secure integrations with the Anthropic API, Claude models, enterprise APIs, data sources, workflow systems, and authorized tools.
- Establish CI/CD, versioning, testing, evaluation, release, rollback, monitoring, incident-response, and lifecycle-management capabilities for AI applications and infrastructure.
- Design and manage cloud infrastructure, infrastructure-as-code, containerized deployments, identity and access controls, secrets management, logging, monitoring, auditing, and disaster-recovery practices.
- Build secure data-ingestion, transformation, indexing, retrieval, RAG, vector-search, and enterprise data-access patterns.
- Implement responsible-AI safeguards, governance controls, observability, tracing, output validation, human-in-the-loop workflows, and auditability.
- Develop integrations with ServiceNow, identity providers, workflow tools, collaboration platforms, and line-of-business systems.
- Provide technical guidance, documentation, playbooks, architecture reviews, customer workshops, and reusable platform components across AI, data, product, and delivery teams.
Requirements
- At least 5 years of experience in platform engineering, cloud engineering, DevOps, software engineering, data engineering, systems integration, or related technical roles.
- Hands-on experience designing and deploying cloud-native applications on AWS, Microsoft Azure, and/or Google Cloud Platform.
- Strong experience with CI/CD, Git-based workflows, automated testing, infrastructure as code, and production release processes.
- Experience with Docker, Kubernetes, serverless services, or comparable cloud-native platforms.
- Proficiency in Python, JavaScript/TypeScript, Java, Go, Bash, or similar programming and scripting languages.
- Experience designing and consuming REST APIs and implementing authentication and authorization patterns.
- Hands-on experience with LLM-powered applications, generative AI services, AI/ML platforms, RAG systems, or AI workflow automation.
- Familiarity with prompt and context engineering, token management, embeddings, vector search, structured outputs, tool use or function calling, evaluations, and model monitoring.
- Experience with logging, metrics, tracing, alerting, incident management, cloud security, identity and access management, secrets management, network security, and secure software development.
- Experience with relational and NoSQL databases, data warehouses, object storage, search platforms, or vector databases.
- Strong problem-solving, troubleshooting, communication, and documentation skills, with the ability to work in collaborative customer-oriented environments.
- Preferred qualifications include Claude or Anthropic API experience, MCP, LLM application frameworks, LLM evaluation and observability, MLOps, data engineering, vector databases, Kubernetes operations, cloud-cost optimization, ServiceNow, consulting, enterprise architecture, or client-facing technical delivery.
- A bachelor’s degree in Computer Science, Engineering, Information Systems, Data Science, or a related technical discipline is preferred; relevant certifications and equivalent professional experience are also considered.
Benefits
- The role offers a location arrangement described as location/hybrid/remote, with travel based on client and business needs.
- NewRocket describes a diverse and inclusive workplace and is an equal opportunity and affirmative action employer.
- Work includes collaboration with Anthropic, AI Foundry, ServiceNow, product engineering, data engineering, and enterprise client teams.
Tech Stack
Argo CDAWSAzureBashDatabricksDockerElasticsearchGitHub ActionsGitLab CI/CDGoGoogle Cloud PlatformHelmJavaJavaScriptJenkinsKubernetesMLflowMongoDBPostgreSQLPythonSnowflakeTerraformTypeScript
Categories
About NewRocket
NewRocket is the AI-first Elite partner that activates real value on ServiceNow. As a trusted advisor to enterprise leaders, NewRocket combines industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, NewRocket is among the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust to deliver lasing business value.