3 days ago
Hyderābād, IndiaSenior
Responsibilities
- Lead AI-driven solution design and delivery using Generative AI and Agentic AI.
- Automate business processes and integrate intelligent insights into enterprise workflows.
- Troubleshoot and resolve incidents across multiple components of critical business systems.
- Perform proactive application monitoring and maintenance to support reliability and performance.
- Assist with application support best practices and document solutions.
- Communicate with stakeholders about needs, issue resolution, and status updates.
- Participate in team discussions and independently provide solutions to work-related problems.
Requirements
- At least 7.5 years of professional experience.
- At least 3 years of experience with ServiceNow IT Service Management.
- 15 years of full-time education.
- Proficiency in ServiceNow IT Service Management.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management and service request fulfillment processes.
- Familiarity with the ITIL framework and service management practices.
- Strong analytical, problem-solving, collaboration, and stakeholder communication skills.
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About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.