3 hours ago
Pune, IndiaSenior
Responsibilities
- Configure, program, develop, modify, optimize, and maintain NICE CXone solutions and AI chatbot applications.
- Design and develop generative and legacy AI bots, knowledge assistant engines, and conversational intelligence services.
- Implement CRM integrations and other ecosystem technologies for enterprise contact center solutions.
- Collaborate with project managers on end-to-end rollouts, system lifecycle development, change control, risk analysis, and cross-functional execution.
- Provide customer consultations, business analysis, subject matter expertise, and industry guidance for NICE digital and AI products.
- Support knowledge management curation and maintain documentation and processes for emerging digital products.
Requirements
- Bachelor’s degree in a technical or business field, such as Computer Science, Information Systems, Electrical Engineering, Marketing, or MIS, or equivalent work experience.
- 4–8 years of professional experience, with 2 or more years in digital channels or AI/bot software applications preferred.
- Experience configuring and programming AI and contact center technologies.
- Experience with CRM integrations, APIs, ecosystem technologies, generative AI models, NLU techniques, automation principles, and knowledge management curation.
- Knowledge of contact center operations, KPIs, AI and digital customer engagement trends, and emerging technologies.
- Strong analytical, interpersonal, communication, accountability, ownership, and teamwork skills.
Benefits
- Hybrid NICE-FLEX work model with two days in the office and three days working remotely each week.
- Opportunities to learn, grow, and pursue internal careers across roles, disciplines, domains, and locations in a global company.
Categories
Solutions Engineering
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.