2 months ago
Pune, IndiaStaff+
Responsibilities
- Own the tools and automation roadmap for customer accounts in alignment with customer objectives and organizational strategy.
- Identify, qualify, prioritize, and deliver IT operations automation use cases across datacenter, endpoint, service desk, applications, infrastructure, cloud, security, and service management functions.
- Lead end-to-end automation delivery, including solution design, effort estimation, implementation, testing, production rollout, and ongoing maintenance.
- Drive adoption and governance of enterprise monitoring, orchestration, ITSM, CI/CD, automation, AI, GenAI, LLM, copilot, and AIOps platforms.
- Define and implement AI-powered use cases such as virtual assistants, intelligent knowledge management, automated ticket summarization, incident correlation, root cause analysis, SOP generation, and self-healing automation.
- Develop AI roadmaps, business cases, success metrics, adoption plans, governance practices, and responsible AI controls with stakeholders and tower leads.
- Present automation solutions and business value to customer stakeholders, obtain approvals, and serve as the account point of contact for automation initiatives.
- Monitor automation effectiveness and report MTTR improvements, cost savings, productivity gains, and SLA/KPI impact.
- Drive continuous improvement of tools, automation workflows, and AI solutions while ensuring security, compliance, stability, and measurable ROI.
- Build, mentor, and guide tools and automation team members and provide reporting and escalation to account and central leadership.
Requirements
- More than 10 years of experience in infrastructure automation.
- Strong expertise in IT operations automation and enterprise tools.
- Hands-on experience with ITSM platforms such as ServiceNow and Remedy.
- Experience with monitoring tools including LogicMonitor, BigPanda, and SCOM.
- Experience with endpoint and deployment tools including SCCM and Intune.
- Experience with automation and DevOps technologies such as Ansible, Jenkins, and Terraform, along with CI/CD pipelines, scripting, and orchestration frameworks.
- Good understanding of ITIL processes, run operations, and service delivery models.
- Strong customer-facing communication and stakeholder management skills, including the ability to translate technical solutions into business value.
- Experience working in offshore-onsite global delivery models.
- Strong understanding of Artificial Intelligence, Generative AI, Large Language Models, AI Agents, and AIOps platforms.
- Experience implementing enterprise AI use cases in IT Operations, Service Management, Infrastructure, Cloud, or Security domains.
- Hands-on exposure to Microsoft Copilot, Azure AI Services, OpenAI, LangChain, LlamaIndex, AI Agents, or equivalent technologies.
- Experience integrating AI solutions with ServiceNow, monitoring platforms, automation tools, and enterprise workflows.
- Knowledge of AI business cases, outcome measurement, value realization, responsible AI, AI governance, security, data privacy, and compliance requirements.
Tech Stack
Categories
Solutions Engineering
About Wipro
Wipro is a global IT services and consulting firm that provides application development, cloud migration, infrastructure management, data/AI, and business process outsourcing for enterprises. It earns revenue through long-term outsourcing, managed services, and project-based consulting across multiple industries. Founded in 1945 and headquartered in Bangalore, India, Wipro is publicly traded (NYSE: WIT; NSE/BSE: WIPRO).