1 day ago
Noida, India or Bengaluru, IndiaStaff+
Responsibilities
- Lead solution design, development, and delivery for Workforce Management products.
- Translate business requirements into scalable technical solutions, including gap analysis, estimations, and solution documentation.
- Own the full delivery lifecycle from requirements gathering and design reviews through development, testing, deployment, and customer acceptance.
- Act as the technical lead and key interface for customers, product owners, release managers, delivery teams, and stakeholders.
- Drive security, performance, capacity planning, risk management, and adherence to project SLAs.
- Support integrations, third-party solutions, customer implementations, training, and go-live activities.
Requirements
- Strong experience with Workforce Management solutions, preferably IFS FSM and PSO, including administration, customization, business rule configuration, and solution architecture.
- Expertise in .NET, C#, Oracle Database, Web Services, XML/XSL, IIS, AngularJS, HTML5, JavaScript, and enterprise integrations.
- Hands-on experience across the full SDLC, including design, development, testing, UAT, deployment, and technical leadership.
- Knowledge of cloud-based solutions and DevOps tools including Jenkins, Bitbucket, and Ansible.
- Knowledge of telecom operations frameworks such as ITIL and eTOM.
- Strong problem-solving, stakeholder management, customer-facing, documentation, and leadership skills in global and matrixed environments.
Benefits
- Opportunity to work on Workforce Management products supporting field operations and service delivery across multi-customer and multi-country networks.
- Location: Gurgaon, India.
- Ericsson promotes a diverse and inclusive workplace and is an equal opportunity employer.
Tech Stack
Categories
Solutions Engineering
About Ericsson
Ericsson is a publicly traded telecommunications vendor that builds mobile network infrastructure (RAN, core, OSS/BSS), cloud platforms, and managed services for communications providers and enterprises. Founded in 1876 and headquartered in Kista, Stockholm, it supplies 5G systems to operators worldwide and owns Vonage, expanding network APIs and enterprise communications offerings.