about 3 hours ago
Remote, Germany
Mid Level / Senior
Responsibilities
- Design and build AI-driven virtual agents for customer service workflows.
- Develop intelligent automation using NiCE's AI and Digital portfolio.
- Architect agent behaviors including intent handling and workflow orchestration.
- Continuously refine agents through testing and performance optimization.
- Own the full lifecycle of AI agents from design to optimization.
- Define agent architecture and implement observability for accuracy.
- Build integrations between AI agents and enterprise systems.
- Develop APIs and services for real business transactions.
- Create full-stack solutions supporting agent interactions.
- Partner with customers to identify opportunities for AI-driven automation.
- Translate business requirements into technical architectures.
- Collaborate with product and engineering teams for innovation.
Requirements
- Deep technical expertise in full-stack development and AI agent architectures.
- Experience with large language models and conversational AI.
- Proficiency in backend services, APIs, and integration layers.
- Strong understanding of enterprise integrations and data pipelines.
- Ability to collaborate with customers and internal stakeholders.
Benefits
- Opportunity to work in a fast-paced, collaborative environment.
- Endless internal career opportunities across multiple roles and locations.
- Be part of a market-leading company recognized for innovation.
Categories
AI & MLFull Stack