Base Salary
$1562k - $1953k/yr
Responsibilities
- Lead skilled customer engineering teams and consult across large enterprise and corporate environments.
- Lead the design and implementation of Dynatrace monitoring and observability solutions through repeatable services engagements.
- Isolate major performance issues and provide mitigation solutions for large environments.
- Gather customer requirements and translate them into short- and long-term deliverables with Project Managers and Directors.
- Develop automation and repeatable scripts and processes for deploying, managing, configuring, scaling, and monitoring client applications.
- Support customer deployments and solutions through hands-on solutioning and coding.
- Communicate customer functional gaps and improvement opportunities to product engineering teams.
- Design and support high-availability, disaster-recovery, high-performance, multi-data-center, and hybrid-cloud systems.
- Provide enterprise architecture planning, solution design, troubleshooting, technical facilitation, and customer presentations.
Requirements
- Bachelor’s degree required, or an additional 5 years of relevant Information Technology experience accepted in lieu of the degree.
- 5+ years of real-world experience in software and/or solution engineering.
- 5+ years of experience leading and consulting in large enterprise or corporate environments.
- At least 7+ years of development experience in one or more object-oriented languages.
- Strong knowledge of cloud technologies, networking, routing, network security, load balancing, capacity planning, containers, PaaS, monitoring, observability, logging, and enterprise architecture.
- Hands-on or strong understanding of automation, provisioning, testing, software development lifecycles, continuous integration, and continuous delivery/deployment.
- Experience with or knowledge of Dynatrace or APM solutions, Kubernetes, service meshes, infrastructure automation, databases, platform application services, and hybrid-cloud environments is preferred.
- Strong communication, writing, analytical, organizational, presentation, customer service, facilitation, and diagram-authoring skills.
- Ability to use open-source technologies and cloud services and to consult with customers through multi-day technology and process assessments.
Benefits
- Primarily remote work from a home office with moderate to minimal travel.
- Health, dental, life, short-term disability, and long-term disability insurance.
- 401(k) and paid time off.
- Competitive compensation packages and performance recognition.
Tech Stack
Categories
About Dynatrace
Dynatrace keeps today’s AI-driven world working by advancing observability for today’s digital business. The world relies on software, but what isn’t seen is just how much complexity goes on behind the scenes to make sure everything stays up and running. Most businesses today have huge digital ecosystems made up of software, data flows, applications, and hybrid-cloud environments. As these ecosystems grow in complexity, so do the points of failure. Outages and glitches resulting in grounded flights or failed financial transactions prove how critical it is that software works as expected, making AI-powered observability an essential capability to ensure digital businesses run smoothly and recover quickly — keeping the world working. Dynatrace provides businesses with a holistic view of their entire digital ecosystem, removing the burden of operational monitoring and alert management. By automating these tasks, teams are empowered to transform complexity into their greatest asset and to drive their business forward by focusing on high-impact initiatives, driving topline acceleration, fueling innovation, and delivering experiences customers love.