1 day ago
Sydney, AustraliaSenior / Mid Level
H1B Sponsor
Responsibilities
- Lead complex implementations from pilot to full deployment for enterprise customers.
- Configure and build CXone AI solutions, including NLU, IVR/ACD, and ASR.
- Develop AI applications focusing on code quality and system stability.
- Integrate systems across CRMs, APIs, and customer ecosystems.
- Support testing, UAT, go-live readiness, and post-deployment optimization.
- Collaborate with teams to influence product direction and ensure alignment with customer requirements.
- Provide technical training and workshops to enable customer self-sufficiency.
- Create high-impact documentation for technical concepts.
- Design user-centric AI applications and define user intents and journeys.
- Lead conversational design workshops to align stakeholders on user experience.
- Partner with project managers on solution design and delivery.
- Mentor colleagues on AI configuration and conversational design.
Requirements
- Bachelor’s degree in a technical or business field or equivalent work experience.
- 5+ years of professional experience, including 1 year with digital channels or AI applications.
- Skilled in configuring AI and contact center technologies.
- Experience supporting large enterprise environments with complex integrations.
- Proficient with CRM integrations, APIs, and related technologies.
- Knowledge of generative AI models and NLU techniques.
- Familiarity with API testing and documentation tools like Postman and Swagger.
- Ability to design workflows using diagramming tools like Lucidchart or Microsoft Visio.
- Strong analytical and problem-solving skills.
Benefits
- Flexible hybrid work model with 2 days in-office and 3 days remote.
- Opportunities for internal career growth across multiple roles and locations.
- Collaborative and creative work environment.
Tech Stack
Postman
Categories
AI & MLData Science