Cisco

CX Machine Learning Engineer

Cisco
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1 day ago
San Jose, CA, USAMid Level / Senior
H1B sponsor

Base Salary

$203k - $259k/yr

Responsibilities

  • Architect, build, and scale enterprise AI/ML and Generative AI solutions for Cisco IQ and the Customer Experience platform.
  • Develop predictive models, RAG architectures, autonomous agentic workflows, and production-grade AI applications.
  • Own data pipelines, low-latency model serving, LLMOps infrastructure, and automated evaluation and observability frameworks.
  • Design, develop, test, and deploy production software applications, APIs, and distributed services.
  • Partner with product managers, data scientists, architects, and software engineers to deliver secure, scalable production capabilities.
  • Drive responsible AI governance, technical excellence, measurable customer outcomes, and mentoring of other engineers.

Requirements

  • Bachelor’s degree with 7+ years of related experience, or a master’s degree with 4+ years of related experience.
  • Production programming experience with Python and/or Java, including applications, APIs, or distributed services.
  • Experience developing, training, evaluating, and deploying machine learning models with frameworks such as PyTorch, TensorFlow, scikit-learn, or XGBoost.
  • Experience building Generative AI and LLM applications using RAG, embeddings, vector databases, prompt engineering, AI agents, or LLM evaluation and observability tools.
  • Experience building data pipelines and data-intensive applications using SQL, Spark, Kafka, ETL/ELT frameworks, or cloud data platforms.
  • Preferred experience with agentic AI applications, multi-agent workflows, tool or function calling, context management, LLMOps/MLOps, model monitoring, and automated evaluation.
  • Preferred experience deploying cloud-native AI/ML applications and data platforms using AWS or Google Cloud, Docker, Kubernetes, REST APIs, and modern data processing frameworks.
  • Preferred proficiency with GitHub Copilot, Claude or Claude Code, Cursor, or similar AI-assisted engineering tools.
  • Ability to independently own complex technical problems, collaborate across disciplines, communicate technical concepts, and mentor engineers.

Benefits

  • Hybrid work arrangement requiring three days per week in the San Jose, California office.
  • Medical, dental, and vision insurance, 401(k) matching, paid parental leave, disability coverage, and basic life insurance, subject to plan eligibility.
  • Potential eligibility for Cisco restricted stock unit grants and annual bonuses for non-sales roles.
  • Paid holidays, birthday leave, year-end shutdown, wellness days, vacation or flexible vacation, sick time, family emergency leave, and optional paid volunteer days.

Tech Stack

Apache KafkaApache SparkAWSDockerGoogle CloudJavaKubernetesMLflowPythonPyTorchscikit-learnSQLTensorFlowXGBoost
Cisco

About Cisco

10,000+ employees

Cisco designs and sells networking, security, and collaboration platforms for enterprises, service providers, and governments, spanning routers and switches, Wi‑Fi, firewalls, zero‑trust, observability, and cloud-managed IT (Meraki) plus Webex. Its business model mixes hardware, software subscriptions, and support/consulting services. Founded in 1984 and headquartered in San Jose, California, Cisco is a public company traded on Nasdaq and serves customers across data centers, campuses, and service provider networks.

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