Lead Software Engineer: ServiceNow & GenAI–Now Assist (HYBRID)
State Farm2 months ago
Bloomington, IL, USA +3 moreStaff+
Base Salary
$107k - $160k/yr
Responsibilities
- Develop end-to-end solutions that improve user experience, operational efficiency, diagnostics, and support effectiveness.
- Build reusable capabilities that reduce operational toil and automate repeatable support activities.
- Design and develop ServiceNow reporting, analytics, workflows, integrations, automation, and operational dashboards.
- Develop and enhance solutions using Now Assist, Virtual Agent, ServiceNow AI Agents, MCP servers, and other AI capabilities.
- Integrate ServiceNow with Salesforce, observability platforms, enterprise applications, cloud services, and on-premises technologies.
- Develop APIs, scripts, automation, and software components for enterprise-scale solutions.
- Troubleshoot complex issues across applications, integrations, infrastructure, networks, and client environments.
- Take engineering work from technical analysis and design through implementation, documentation, and production support.
- Collaborate with product, platform, infrastructure, support, and business teams.
Requirements
- Strong hands-on experience with ServiceNow reporting and analytics, automation, workflows, integrations, Now Assist, Virtual Agent, and related platform capabilities.
- Strong development skills with Java and/or Python or JavaScript, APIs, enterprise integrations, automation, and reusable solution design.
- Ability to apply AI Agents, MCP, workflow automation, and intelligent tooling to operational and support processes.
- Experience using monitoring, telemetry, and operational data to improve user experience, diagnostics, and operational efficiency.
- Ability to analyze problems across multiple technology layers, determine technical approaches, and deliver production-ready solutions.
- Experience or understanding of software architecture, design patterns, observability, performance engineering, SRE principles, and ITIL practices.
- Experience with Agile development, DevOps, CI/CD, Git-based development, and Infrastructure as Code.
- Strong analytical, technical problem-solving, written communication, verbal communication, and technical documentation skills.
Benefits
- Potential starting base salary is $107,000-$160,000 annually, with potential yearly incentive pay of up to 14% of base salary.
- Hybrid work arrangement with approximately 40% in-office time each month beginning in late 2027.
- Health, dental, vision, telemedicine, mental health, and wellbeing programs with multiple medical plan options.
- Training programs, tuition assistance, employee resource groups, and mentoring.
- Fertility, IVF, adoption assistance, college coaching, discounts, financial workshops, and financial coaching.
- Paid time off, up to 20 days initially, parental leave, paid holidays, celebration day, life leave, bereavement leave, and community service or education support days.
- Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
- 401(k) plan with company contributions of up to 7% of salary and access to financial advisors.
Tech Stack
Categories
About State Farm
State Farm is a U.S. mutual insurance group that sells auto, home, renters, life, health, and small-business coverage, plus select financial services. It markets policies primarily through a large network of local agents and earns revenue from premiums and investing customer reserves. Founded in 1922 and headquartered in Bloomington, Illinois, it is among the largest personal lines insurers in the United States.