Lead Software Engineer: ServiceNow & GenAI–Now Assist (HYBRID)
State Farm19 hours ago
Bloomington, IL, USA +3 moreStaff+
Base Salary
$107k - $160k/yr
Responsibilities
- Design and implement solutions that improve end-to-end user experience, operational efficiency, diagnostics, and support processes.
- Build reusable capabilities that reduce operational toil and automate repeatable support activities.
- Develop ServiceNow reporting, analytics, workflows, integrations, automation, and operational dashboards.
- Develop and enhance solutions using Now Assist, Virtual Agent, ServiceNow AI Agents, MCP servers, and other emerging AI capabilities.
- Integrate ServiceNow with Salesforce, observability platforms, enterprise applications, cloud services, and on-premises technologies.
- Develop APIs, scripts, automation, and software components for enterprise-scale solutions.
- Troubleshoot complex issues across applications, integrations, infrastructure, networks, and client environments.
- Take engineering work from design through implementation, documentation, and production support.
- Apply DevOps, observability, reliability, and software engineering best practices while collaborating with product, platform, infrastructure, support, and business teams.
Requirements
- Strong hands-on experience with ServiceNow reporting and analytics, automation, workflows, integrations, Now Assist, Virtual Agent, and related platform capabilities.
- Strong development skills with Java and/or Python/JavaScript, APIs, enterprise integrations, automation, and reusable solution design.
- Ability to apply Now Assist, AI Agents, MCP, workflow automation, and intelligent tooling to operational and support processes.
- Experience using monitoring, telemetry, and operational data to improve user experience, diagnostics, and operational efficiency.
- Ability to analyze problems across multiple technology layers, determine technical approaches, and deliver production-ready solutions.
- Ability to work independently across ServiceNow, client, on-premises, Salesforce, and cloud platforms.
- Experience with Agile development, DevOps, CI/CD, Git-based development, and Infrastructure as Code is an additional qualification.
- Understanding of software architecture, design patterns, observability, performance engineering, SRE principles, and ITIL practices is an additional qualification.
- Strong written and verbal communication and technical documentation skills, including runbooks, troubleshooting guides, architecture diagrams, technical designs, and knowledge articles.
Benefits
- Hybrid work arrangement requiring proximity to a State Farm hub in Bloomington, Illinois; Richardson, Texas; Tempe, Arizona; or Dunwoody, Georgia, with time split between home and office.
- Potential yearly incentive pay of up to 14% of base salary.
- Annual raises and bonus eligibility.
- Health and wellbeing programs including medical, vision, dental, telemedicine, mental health services, and preventative care coverage.
- Training programs, tuition assistance, employee resource groups, and mentoring.
- Fertility, IVF, adoption assistance, college coaching, discounts, financial workshops, and financial coaching.
- Paid time off, up to 20 days initially, parental leave, paid holidays, celebration day, life leave, bereavement leave, and community service or education support days.
- Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
- Retirement planning support and a 401(k) plan with company contributions of up to 7% of salary.
Tech Stack
Categories
About State Farm
State Farm is a U.S. mutual insurance group that sells auto, home, renters, life, health, and small-business coverage, plus select financial services. It markets policies primarily through a large network of local agents and earns revenue from premiums and investing customer reserves. Founded in 1922 and headquartered in Bloomington, Illinois, it is among the largest personal lines insurers in the United States.