3 months ago
Base Salary
$125k - $150k/yr
Responsibilities
- Perform root-cause analysis on complex issues and distributed tracing gaps.
- Act as a strategic consultant for senior engineers at enterprise customers.
- Troubleshoot SDK implementations and assist developers with complex frameworks.
- Serve as a bridge between developers and product teams to prioritize fixes.
- Engineer deterministic support paths for high-fidelity, autonomous resolutions.
- Build context into systems for consistent issue resolution.
- Develop agentic tooling using internal APIs to enhance support capabilities.
Requirements
- 5–8+ years of experience in technical support engineering, systems engineering, or software development.
- Strong coding foundations in Python, JavaScript, Java, or Ruby.
- Deep understanding of distributed systems, microservices, and APIs.
- Practical familiarity with AI and automation concepts.
- Exceptional communication skills for explaining complex concepts.
Benefits
- Eligible for employee benefit plans including incentive compensation and equity grants.
- Paid time off and group health insurance coverage.