19 hours ago
Houston, TX, USASenior
Responsibilities
- Ensure customer satisfaction and address areas of dissatisfaction.
- Understand customer workflows and challenges and translate requirements for internal teams.
- Onboard new customers, support existing customers, and coach them on effective Corva platform use.
- Develop and maintain onboarding timelines and project documentation.
- Capture notes and feedback from meetings, discussions, and Intercom conversations.
- Communicate customer issues to Operations, Engineering, Sales, and Development teams.
- Facilitate training workshops with the Engineering team.
- Create customer success materials such as case studies, app manuals, and training materials.
- Use analytics to understand platform usage and identify opportunities to improve customer experience.
- Track and resolve customer software problems.
- Measure customer health and success using platform usage, NPS, and NSAT ratings.
Requirements
- 8+ years of oil and gas field experience.
- Strong written and verbal communication skills in English.
- Strong technical and customer service skills.
- Ability to work effectively with teams and train others.
- Thorough knowledge of navigating modern websites.
- Microsoft Office skills.
- Analytical thinking and leadership skills.
- Ability to travel domestically and internationally up to 30% of the time.
Benefits
- The role includes domestic and international travel of up to 30% of the time.
Categories
Solutions Engineering
About Corva
Corva builds a real-time analytics and visualization platform for oil and gas drilling and completions teams, integrating rig and field data. Offered as cloud software with web and mobile apps, it supports monitoring, parameter optimization, and operational decision-making across the well lifecycle. Founded in 2014 and headquartered in Houston, the privately held company serves energy operators and service providers globally.