Applied AI/ML Senior Associate - Predictive Science
JPMorgan Chase10 hours ago
Plano, TX, USAMid Level
H1B sponsor
Responsibilities
- Build and fine-tune ML/NLP and large language models for complaint and sentiment detection across calls, chats, emails, and surveys.
- Develop complaint taxonomies and multi-label classification systems covering complaint type, severity, and root cause.
- Evaluate, fine-tune, and deploy pre-trained language models using prompt engineering and model evaluation techniques.
- Build training, validation, and continuous model-monitoring pipelines.
- Analyze model drift, bias, and degradation and implement retraining strategies.
- Ensure models meet privacy, regulatory, and model-risk governance standards.
- Collaborate with data engineering and MLOps teams to productionize models at scale.
- Present findings and model-performance metrics to technical and non-technical stakeholders.
Requirements
- Bachelor's or master's degree in computer science, data science, machine learning, or a related field.
- At least 3 years of experience building and deploying ML/NLP models in production.
- Strong Python skills and hands-on experience with PyTorch, TensorFlow, Hugging Face Transformers, and large language models.
- Experience with text classification, named entity recognition, sentiment analysis, or topic modeling.
- Familiarity with cloud ML platforms such as AWS SageMaker or Azure ML.
- Understanding of the ML lifecycle, including data preparation, training, evaluation, deployment, and monitoring.
- Strong communication skills and ability to work cross-functionally.
- Preferred: familiarity with model risk management and regulatory requirements.
- Preferred: experience with vector databases, retrieval-augmented generation, or LLM fine-tuning techniques such as LoRA and PEFT.
- Preferred: knowledge of MLOps tools including MLflow, Kubeflow, and Airflow.
Benefits
- Competitive total rewards package with benefits determined by eligibility, role, experience, skill set, and location.
- Eligible roles may receive commission-based pay or discretionary incentive compensation in cash or forfeitable equity.
- Benefits include comprehensive health care coverage, on-site health and wellness centers, retirement savings, backup childcare, tuition reimbursement, mental health support, and financial coaching.
- JPMorganChase is an equal opportunity employer and provides reasonable accommodations for religious practices, mental health, and physical or disability-related needs.
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About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.