Associate Director | Solution Architect | Bengaluru | Engineering | Platform Development & Integrati
Deloitte Advisory4 days ago
Bengaluru, IndiaStaff+
Responsibilities
- Design, implement, and govern end-to-end Application Maintenance & Support solutions.
- Architect L1, L2, and L3 support operating models for enterprise applications across on-premises and cloud environments.
- Define SLA/KPI frameworks, governance structures, operational processes, and support procedures.
- Lead application transitions from project delivery teams into steady-state support organizations.
- Establish and optimize Incident, Problem, Change, Release, and Knowledge Management processes aligned with ITIL practices.
- Design monitoring, observability, alerting, and automation solutions to improve service quality and reliability.
- Drive root-cause analysis, problem management, continuous service improvement, and operational transformation.
- Develop staffing models, support coverage plans, global delivery models, and 24x7 support structures.
- Support RFP responses, solutioning, effort estimation, pricing strategies, and client presentations for AMS opportunities.
- Coordinate with business, development, infrastructure, and cybersecurity teams to ensure operational readiness and compliance.
- Identify opportunities for automation, AIOps, DevOps, and SRE practices to improve support efficiency and customer experience.
- Lead cross-functional teams and operational excellence initiatives.
Requirements
- A bachelor's or master's degree in Computer Science, Information Technology, Engineering, or a related field.
- 10+ years of experience in Application Support, Production Support, Managed Services, or Application Maintenance Services.
- Strong understanding of ITIL Service Management processes, including Incident, Problem, Change, Release, and Knowledge Management.
- Experience designing and managing support operating models, governance frameworks, and service delivery structures.
- Hands-on experience with AWS, Microsoft Azure, or Google Cloud Platform.
- Knowledge of monitoring, observability, and automation tools such as Dynatrace, AppDynamics, Splunk, Grafana, Prometheus, Datadog, or ServiceNow.
- Experience leading application support transitions and service transformation initiatives.
- Knowledge of automation, DevOps, Site Reliability Engineering, and AIOps practices.
- Experience supporting large-scale enterprise applications in global delivery environments.
- Strong stakeholder management, communication, presentation, and problem-solving skills.
- Ability to lead cross-functional teams and drive operational excellence initiatives.
- ITIL certification and cloud certifications are preferred.
Benefits
- The role is based in Bengaluru, Hyderabad, Gurgaon, or Mumbai.
- The position involves global delivery environments and may support 24x7 operations.
Tech Stack
Categories
Solutions Engineering
About Deloitte Advisory
Deloitte Advisory provides consulting and managed services that help organizations manage risk, strengthen controls, investigate fraud, meet regulatory requirements, and execute transactions using analytics and industry expertise. Offerings span cybersecurity, M&A due diligence, finance and regulatory transformation, internal audit, and tech-enabled platforms. It is part of Deloitte’s global network (founded in 1845 and privately held), with U.S. member-firm teams serving corporations and government agencies across sectors.