Senior Site Reliability Engineer, Risk and Compliance Platforms - Austin, TX (Hybrid)
Western Union3 days ago
Base Salary
$125k - $140k/yr
Responsibilities
- Design, implement, and continuously improve the reliability, scalability, performance, and resiliency of Risk and Compliance platforms.
- Establish and manage service level indicators, service level objectives, error budgets, recovery time objectives, and recovery point objectives for critical services.
- Build observability, telemetry, dashboards, logging, distributed tracing, monitoring, and alerting for technical system health and business-processing health.
- Develop monitoring, reconciliation, exception management, replay, recovery, and validation capabilities to identify incomplete processing, data loss, and workflow failures.
- Automate operational processes and build self-service capabilities that improve diagnosis, recovery, engineering productivity, and operational risk management.
- Lead and support incident response, root cause analysis, corrective action planning, and validation that critical business processing has been restored.
- Conduct chaos engineering or controlled failure testing, resiliency testing, capacity testing, and disaster recovery exercises.
- Partner with software engineers, architects, infrastructure teams, cybersecurity teams, data engineers, and business stakeholders to embed reliability, observability, and recoverability into solution design.
- Use AI-assisted engineering capabilities to improve operational effectiveness, diagnosis, and response outcomes.
Requirements
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent professional experience.
- 7+ years of experience building, operating, or supporting distributed production systems.
- 5+ years of experience applying Site Reliability Engineering, Production Engineering, Platform Engineering, or similar practices.
- Experience developing software or automation solutions using Java, Python, or related programming languages.
- Experience with AWS, Kubernetes, Docker, Helm, and modern containerized platforms.
- Experience with observability technologies such as Dynatrace and OpenTelemetry, including distributed tracing, logging, monitoring, and alerting.
- Experience supporting distributed systems, event-driven architectures, cloud-native applications, complex service dependencies, and business-critical processing workflows.
- Experience with incident response, disaster recovery, performance engineering, or production readiness practices.
- Preferred experience in payments, fintech, banking, fraud prevention, financial crime, cybersecurity, healthcare technology, or another regulated industry.
- Preferred experience supporting AML, sanctions screening, transaction monitoring, investigations, customer due diligence, fraud prevention, or regulatory reporting platforms.
- Preferred experience designing solutions focused on data integrity, reconciliation, processing completeness, validation, or recovery.
- Preferred experience with multi-region architectures, active-active environments, regional failover strategies, or large-scale disaster recovery exercises.
- Preferred experience building internal developer platforms, self-service operational capabilities, or runbook automation solutions.
- Preferred experience using GitHub Copilot, Microsoft Copilot, AI agents, or similar technologies to improve operational efficiency and engineering productivity.
- Applicants must be currently authorized to work in the United States on a full-time basis.
Benefits
- Hybrid Austin, Texas work arrangement with an expectation of working from the office at least three days per week.
- Short-term incentives, multiple health insurance options, accident insurance, life insurance, and access to development platforms.
- Medical, dental, vision, and life insurance.
- Tuition Assistance Program.
- Employee Discount Program.
- Parental Leave.
- 401K Plan.
Tech Stack
Categories
Site Reliability
About Western Union
Western Union provides cross-border consumer and business payment services, including digital and agent-based money transfers, bill pay, and remittances. It generates revenue from transaction fees and foreign-exchange spreads, serves customers in over 200 countries and territories through retail agents and digital channels, and is a public company founded in 1851 and headquartered in Denver, Colorado, with shares listed on the NYSE and BMV.