Event Management ServiceNow ITOM Developer
Booz Allen Hamilton1 day ago
Base Salary
$87k - $198k/yr
Responsibilities
- Build and tune ServiceNow Event Management connectors, event rules, correlation and grouping logic, aggregation, and alert-to-incident automation.
- Normalize severity and event fields across monitoring sources using an ITIL-aligned scale.
- Improve entity-to-CI binding and partner with CMDB owners on identification, reconciliation, and CSDM alignment.
- Develop agentic and automated remediation with approval gates, bounded blast radius, verification, rollback, and evidence trails.
- Integrate monitoring and third-party systems with ServiceNow through REST, IntegrationHub, Flow Designer, and MID Server capabilities.
- Analyze detection gaps and false positives from source event through rule evaluation to the resulting record.
- Move event classes from manual handling to safe, verified automation and support stable operation through platform upgrades.
Requirements
- At least 5 years of ServiceNow development experience, including workflows, forms, UI policies, business rules, and integrations.
- Experience with JavaScript, the Glide API, Python or another language for data transformation and automation, and event management concepts such as deduplication, correlation, alert grouping, and threshold design.
- Experience integrating monitoring or third-party systems using REST or SOAP APIs, including MID Server configuration and troubleshooting.
- Knowledge of CMDB structure and CSDM, plus experience designing automation with approvals, verification, rollback, and audit evidence.
- Bachelor's degree in computer science or an information systems field.
- ServiceNow Certified System Administrator certification.
- Experience with Scrum or SAFe.
- Preferred qualifications include end-to-end ServiceNow Event Management implementation, Flow Designer, IntegrationHub, Service Portal, ITOM Discovery, Service Mapping, custom pattern development, CMDB health remediation, major monitoring platform integrations, Now Assist or ServiceNow agentic capabilities, DoD or accredited environments, and additional ServiceNow or ITIL certifications.
- U.S. citizenship is required due to the nature of work performed within the facility.
Benefits
- Health, life, disability, financial, and retirement benefits are offered.
- Paid leave, professional development, tuition assistance, work-life programs, dependent care, and recognition awards are available.
- Full-time and part-time employees working at least 20 hours per week on a regular basis may participate in benefit programs; employees below that threshold receive only select offerings and not health benefits.
Tech Stack
Categories
About Booz Allen Hamilton
Booz Allen Hamilton builds and integrates software, analytics, AI, cloud, and cybersecurity solutions while providing engineering and consulting services, primarily for U.S. defense, intelligence, and civil government clients, with select commercial partnerships. Its business is largely government contracting and professional services delivering mission systems and cyber defense. Founded in 1914 and headquartered in McLean, Virginia, Booz Allen is a public company traded on the NYSE (ticker: BAH).