7 hours ago
Bengaluru, IndiaEntry Level
Responsibilities
- Design, build, test, and optimize AI agents using prompt engineering, workflows, decision trees, function-calling, constraints, and guardrails.
- Work directly with customers to gather requirements and translate business needs into technical implementation plans.
- Support onboarding, deployment, testing, optimization, adoption, and ongoing customer success for AI solutions.
- Build and maintain workflow-builder automations and integrate agents with customer tools, APIs, CRMs, and communication platforms.
- Create conversation flows that meet clarity, tone, brand-alignment, and user-satisfaction goals.
- Use basic Python for data handling, API interactions, testing, and workflow extensions.
- Evaluate and tune prompts, workflows, and agent performance, including troubleshooting configuration and data issues.
- Collaborate with product, engineering, and customer success teams and document implementations, prompts, workflows, and integrations.
- Train customers and internal teams on product capabilities and best practices.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Technology, Data Science, or a related field.
- At least 1 year of experience in AI product implementation, customer success engineering, or technical support.
- Hands-on experience with LLMs such as GPT-4o, Gemini, Claude, or Llama for building agents and prompts.
- Understanding of Generative AI concepts, prompt engineering, workflow design, hallucination management, constraints, and safe AI output design.
- Basic knowledge of Python, APIs, SaaS tools, workflow builders, and no-code automation platforms.
- Experience with customer support, onboarding, or technical implementation.
- Strong spoken and written English and the ability to explain technical and AI-driven processes to non-technical audiences.
- Ability to lead customer discussions, gather requirements, explain solutions, and manage debugging and problem-solving.
- Willingness to work the 7:00 PM–3:00 AM IST night shift.
- Experience supporting US-based customers is strongly preferred.
- Knowledge of vector databases, embeddings, RAG workflows, API-based integrations, enterprise customer environments, communication or CX platforms, and AI evaluation frameworks is preferred.
- Exposure to Nextiva products or communication/CX platforms is a plus.
Benefits
- Medical insurance for employees and eligible family members, including stated coverage limits.
- Group term and group personal accident insurance with stated coverage provisions.
- 15 privilege-leave days, 6 paid sick-leave days, 6 casual-leave days, paid maternity and paternity leave, birthday leave, and paid holidays.
- Provident Fund and gratuity.
- Employee Assistance Program and wellness initiatives.
- Ongoing learning, development, and career advancement opportunities.
- Night shift from 7:00 PM–3:00 AM IST; work during overnight hours is remote until further notice, with occasional onsite work and potential future onsite requirements in Bengaluru.
- Candidates must be based in Bengaluru and able to work from the Nextiva office when required.
Tech Stack
Categories
Solutions Engineering
