Professional Services Engineer
Ghobash Group2 months ago
Dubai, United Arab EmiratesMid Level
Responsibilities
- Install, configure, customize, troubleshoot, support, and optimize banking applications across multiple platforms.
- Support proofs of concept, user acceptance testing, and EMV ADVT/MTIP certifications.
- Plan, schedule, monitor, and manage projects for successful business solution implementation.
- Conduct root-cause analysis on escalated issues and provide permanent resolutions.
- Research and contribute to technical proposals and solution documentation.
- Maintain and administer deployment and support tools.
- Respond to customer inquiries through multiple channels and resolve issues within SLA timelines.
- Coordinate with vendor support teams on software updates, patches, and issue resolution.
- Provide guidance and mentorship to junior engineers during projects and troubleshooting.
Requirements
- Bachelor’s degree in computer science, computer engineering, or information technology.
- 3–4 years of experience in the banking or BFSI technology domain.
- Experience with banking applications, ATMs, self-service terminals, software deployment, configuration, and maintenance.
- Familiarity with EMV, MTIP, ADVT, and banking technology regulatory and compliance standards.
- Strong troubleshooting, analytical, problem-solving, communication, teamwork, organization, and prioritization skills.
- Ability to learn and adapt to new technologies and comply with ISO-based company policies and procedures.
- Professional services engineering experience and familiarity with the listed banking applications.
Categories
Solutions Engineering
About Ghobash Group
Ghobash Group is a privately held UAE conglomerate and investment company that builds and operates businesses across technology, energy and utilities, chemicals, healthcare, education, real estate, and hospitality. It invests in and distributes products and services to public- and private‑sector customers across the Gulf region through operating subsidiaries and strategic partnerships. Founded in 1981 and headquartered in Dubai, the group also runs a Technology Cluster that includes CODE81, a services-focused unit launched in 2023.