Responsibilities
- Provide technical support to sales teams and act as a Dynatrace and Advanced Observability expert.
- Execute product demonstrations that address customer pain points and communicate technical value as business value.
- Create and manage onsite and remote proofs of concept and lead technical solution evaluations.
- Participate in cloud architecture discussions and support discovery, solution evaluation, and solution proposal stages.
- Build relationships with customers, partners, C-suite executives, internal teams, and channel partners.
- Complete RFIs and RFPs and provide technical guidance for sales opportunities.
- Evangelize Dynatrace products at international trade shows, customer meetings, and partner or company-sponsored events.
- Gather qualified customer feedback for Product Management to improve market share and meet market needs.
- Support partners as a trusted technical advisor and coach.
Requirements
- Bachelor’s degree in Computer Science or equivalent education or experience.
- At least three years of experience in the observability space, with 3–5 years of experience with observability or application performance management technologies and techniques.
- Previous Solutions Engineer experience or another technical customer-facing role.
- Ability to troubleshoot technical issues and manage multiple projects and sales relationships simultaneously.
- Excellent communication, presentation, teamwork, adaptability, and customer-facing skills.
- Experience selling to enterprise customers in South Africa and Dubai preferred.
- Experience with HTML, CSS, JavaScript, Java, .NET, PHP, Go, Node.js, and databases preferred.
- Advanced knowledge of Windows and Linux operating systems preferred.
- Experience with DevOps or Site Reliability Engineering practices preferred.
- Knowledge of AWS, Azure, or GCP preferred.
- Experience with containers, Kubernetes, OpenShift, serverless functions, and CI/CD pipelines preferred.
- Experience with Ansible, Puppet, Terraform, or similar automation tools preferred.
- Willingness and ability to travel up to 50% of the time.
Benefits
- Competitive compensation packages designed to recognize and reward performance.
- Opportunity to work with major cloud providers and leading technology partners.
- Work at the forefront of Dynatrace observability, security, and agentic AI innovation.
- The role may be filled at a higher level based on candidate experience.
- Travel of up to 50% is required.
Tech Stack
Categories
About Dynatrace
Dynatrace keeps today’s AI-driven world working by advancing observability for today’s digital business. The world relies on software, but what isn’t seen is just how much complexity goes on behind the scenes to make sure everything stays up and running. Most businesses today have huge digital ecosystems made up of software, data flows, applications, and hybrid-cloud environments. As these ecosystems grow in complexity, so do the points of failure. Outages and glitches resulting in grounded flights or failed financial transactions prove how critical it is that software works as expected, making AI-powered observability an essential capability to ensure digital businesses run smoothly and recover quickly — keeping the world working. Dynatrace provides businesses with a holistic view of their entire digital ecosystem, removing the burden of operational monitoring and alert management. By automating these tasks, teams are empowered to transform complexity into their greatest asset and to drive their business forward by focusing on high-impact initiatives, driving topline acceleration, fueling innovation, and delivering experiences customers love.