Senior Platform Trust and Safety Engineer
InformaticaResponsibilities
- Partner with Account Executives to qualify opportunities, uncover business and technical requirements, and build winning strategies.
- Deliver tailored demos, proofs of concept, technical workshops, architecture reviews, and security reviews for technical and C-level audiences.
- Respond to RFPs and RFIs and create solution designs, business cases, and ROI narratives.
- Collaborate with product, specialist, partner, delivery, Professional Services, Customer Success, and account teams across the customer lifecycle.
- Provide technical guidance and escalation support during implementation, validating architecture and best practices.
- Support customer adoption, health checks, value realization workshops, expansion opportunities, and renewals.
- Capture customer feedback for product and engineering teams.
- Mentor Solutions Engineers and develop reusable demos, reference architectures, playbooks, and enablement materials.
- Stay current on platform, integration, API, data, security, and AI/agent technologies.
Requirements
- 6+ years of experience in solution engineering, technical consulting, architecture, or senior software engineering with customer-facing experience.
- Strong understanding of cloud platforms, APIs, microservices, integration patterns, and data architecture.
- Hands-on ability in at least one programming language, including Java, Python, or JavaScript/TypeScript.
- Experience with CI/CD or DevOps concepts, technical demos, proofs of concept, and explaining complex technology clearly.
- Ability to engage senior stakeholders and influence without authority while collaborating across sales, delivery, and customer success.
- Preferred experience with Salesforce, MuleSoft, Data Cloud, Agentforce, or similar enterprise platforms.
- Familiarity with AI/LLM and agentic technologies and knowledge of security, identity, and compliance frameworks.
- Industry or platform certifications such as Salesforce Architect or cloud certifications are preferred.
- Experience with value selling and business case development is preferred.
Benefits
- Salesforce provides benefits and resources intended to support balance and employee well-being.
- Salesforce offers reasonable accommodations during the application and recruiting process.
- Salesforce uses AI tools to assist with recruiting assessment while retaining human decision-making for candidate selection and hiring.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com