24 hours ago
Responsibilities
- Design and execute functional, system, integration, and end-to-end test scenarios for complex contact center workflows.
- Conduct heuristic-driven, mind-map-driven, risk-based, and exploratory testing across distributed enterprise systems.
- Validate omnichannel customer journeys, backend processing, APIs, data consistency, integrations, and enterprise business scenarios.
- Identify intermittent, concurrency, resiliency, workflow integration, and customer-impacting defects.
- Perform backend validation with SQL/NoSQL databases, log analysis, APIs, and monitoring tools.
- Execute regression, impact analysis, sanity, and cross-functional validation for releases, patches, and hotfixes.
- Create detailed defect reports with root-cause analysis, reproducibility information, business impact, and troubleshooting details.
- Collaborate with Product Management, Development, DevOps, and Architecture teams and participate in release readiness and quality risk discussions.
Requirements
- 7+ years of experience.
- Strong expertise in functional, system, integration, and end-to-end testing methodologies.
- Experience testing contact center, unified communications, customer experience, SaaS, or enterprise communication platforms.
- Hands-on experience validating distributed cloud-based applications and microservices architectures.
- Experience designing complex test matrices, scenario permutations, and workflow combinations.
- Strong debugging and troubleshooting skills using logs, APIs, databases, and monitoring tools.
- Understanding of REST APIs, backend validation, integration points, and customer-facing workflows across UI, backend, and data layers.
- Experience working in Agile/Scrum environments and independently driving quality initiatives.
- Bachelor’s degree or equivalent experience in Computer Science or a related field.
- Master’s degree in Computer Science or a related field is preferred.
Benefits
- Applicants must be authorized to work in the United States without current or future visa sponsorship.
- Avaya offers a workplace that values employee contributions and supports professional growth.
- Avaya is an equal opportunity employer and U.S. Federal Contractor.
Tech Stack
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About Avaya
At Avaya, we give our customers the freedom to take their business in the directions that benefit them most. We provide the paths for both customers and their employees where every moment big and small can drive in the moment, memorable experiences. The journey is theirs at the pace that makes sense for them with the innovation without disruption they need now and the solutions they can invest in the future.