18 days ago
Base Salary
$80k - $105k/yr
Responsibilities
- Collaborate with Support, Field Service, and Quality teams to provide remote software support for deployed units.
- Monitor the deployed fleet and serve as the first line of containment for software-related issues.
- Conduct preliminary investigations into field software issues and partner with engineering for long-term solutions.
- Coordinate and execute remote software updates, patches, and configuration changes across the fleet.
- Create and maintain issue tickets in the problem management system for effective investigation.
- Manage the field issue landscape to increase company-wide visibility of field health.
- Identify trends in software issues and help prioritize fixes based on impact.
- Develop processes and tooling to improve remote software support efficiency.
Requirements
- 1–3 years of experience in technical support, QA, or a similar role.
- Basic understanding of software systems and components.
- Experience with monitoring and logging tools to identify and investigate issues.
- Ability to read and interpret logs, alerts, and system signals.
- Strong problem-solving skills and ability to communicate findings effectively.
Benefits
- Join a trailblazing tech company transforming the massage industry.
- Complimentary massages in our NY HQ and partner locations.
- Medical, vision, and dental insurance covered by the company.
- 401k with 4% company match.
- Flexible paid time off and a generous parental leave policy.
- Dinner provided for late working hours.
- Competitive pay with a salary range of $80,000 - $105,000 plus a 10% discretionary bonus.