about 5 hours ago
Remote, United StatesEntry Level / Mid Level
Base Salary
$95k - $161k/yr
Responsibilities
- Collaborate with U.S. government agencies to diagnose and resolve complex GitLab issues.
- Perform technical investigations using Linux command-line tools and GitLab internals.
- Create and update documentation based on customer interactions to improve self-service.
- Participate in pairing sessions with other Support Engineers to share knowledge.
- Contribute to building internal support tools and workflows for efficient issue resolution.
- Provide emergency support during on-call rotations for compliance-focused environments.
- Support team growth by participating in hiring discussions and reviewing applications.
Requirements
- Must be a U.S. Citizen due to government security requirements.
- Experience managing customer-facing cases throughout the support lifecycle.
- Strong Linux systems administration knowledge for troubleshooting performance issues.
- Familiarity with AI-powered developer tooling and gateway architectures.
- Ability to use scripting languages like Ruby or Bash for issue investigation.
- Practical experience with Git and CI/CD workflows.
- Skill in creating clear and accurate technical documentation.
- Ability to explain complex topics to diverse audiences.
- Familiarity with DevOps practices and container orchestration technologies.
- Understanding of information security and compliance concepts.
Benefits
- Flexible Paid Time Off.
- Team Member Resource Groups.
- Equity Compensation & Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental Leave.