17 hours ago
São Paulo, BrazilSenior
Responsibilities
- Ensure the reliability, availability, scalability, and performance of customer-facing enterprise applications in a 24x7 environment.
- Design and implement automation to reduce manual effort and improve operational efficiency and system stability.
- Monitor, analyze, and optimize application and platform performance while proactively resolving issues.
- Lead incident response, problem management, root cause analysis, and long-term corrective actions.
- Partner with development, infrastructure, and security teams to improve reliability, observability, compliance, and operational excellence.
- Drive continuous improvement, document processes, share knowledge, mentor peers, and serve as a technical resource during critical production events.
Requirements
- Experience in Site Reliability Engineering, Application Support, Production Support, or a related enterprise application support role.
- Strong Linux administration and troubleshooting skills in large-scale production environments.
- Experience supporting cloud-based environments, preferably Microsoft Azure.
- Strong scripting and automation skills using Python, Bash, or similar technologies.
- Understanding of networking, databases, messaging platforms, authentication, access management, APIs, HTTP/HTTPS, encryption, and service communications.
- Experience supporting microservices-based applications and distributed systems.
- Experience with incident management, root cause analysis, and operational support activities.
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent professional experience.
- Preferred experience with Dynatrace, Datadog, Splunk, Prometheus, Grafana, or similar observability platforms.
- Preferred experience in regulated or financial services environments and knowledge of PCI DSS, NIST, CIS, security, compliance, networking, and performance engineering practices.
- Preferred experience supporting high-volume customer-facing applications, cloud-native architectures, fintech, banking, payments, or financial technology platforms.
Benefits
- The work model may be hybrid, remote, or office-based depending on business and client requirements, with arrangements discussed during recruitment.
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.