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VTEX

Product Support Engineer, Expert Hub

VTEX
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about 6 hours ago
São Paulo, BrazilMid Level / Senior
H1B Sponsor

Responsibilities

  • Build AI agents and infrastructure to enhance Product Support capabilities.
  • Develop end-to-end solutions including tool frontends and service backends.
  • Create CI/CD pipelines and manage AWS infrastructure.
  • Translate operational patterns into insights for Product and Engineering teams.
  • Automate processes to reduce manual effort and increase resolution speed.

Requirements

  • Experience in building and operating infrastructure on AWS.
  • Proficient in TypeScript or a related programming language.
  • Experience applying Artificial Intelligence in practical contexts.
  • Familiarity with MCP servers for connecting agents to tools and services.
  • Knowledge of API ecosystems and integration tools like Postman.
  • Degree in Exact or Applied Sciences (Engineering, Computer Science, etc.).
  • Fluency in Portuguese and proficiency in English.
  • Strong analytical and systemic thinking skills.
  • Ability to communicate complex technical concepts clearly.