Customer Engineer – Iberia & France

2 days ago

Madrid, SpainMid Level

Responsibilities

Lead technical onboarding and implementation for new customers through successful go-live.
Configure integrations and connect Aircall with customers’ existing technology stacks.
Drive product adoption through technical guidance and best-practice recommendations.
Support adoption of new features, including Aircall’s AI products and advanced capabilities.
Monitor customer health and identify opportunities to improve adoption and engagement.
Partner with Account Managers on renewals and expansion opportunities using technical expertise and product usage insights.
Coordinate complex technical issues with Product, Engineering, and Support teams.
Provide customer feedback to help improve the product and overall customer experience.
Manage multiple customer implementations simultaneously.

At least 3 years of experience in a customer-facing technical role such as Customer Engineer, Technical Account Manager, Solutions Consultant, Implementation Consultant, or Customer Success Manager.
Experience implementing SaaS solutions for mid-market or enterprise customers.
Strong understanding of APIs, integrations, webhooks, cloud applications, and SaaS environments.
Experience with CRM platforms and business applications.
Excellent troubleshooting, problem-solving, and communication skills.
Ability to explain technical concepts to technical and non-technical audiences.
Good project management skills and ability to manage multiple implementations.
Customer-first mindset with a proactive approach to problem-solving.
Fluency in English, French, and Spanish.

Competitive salary package and benefits.
Work-life balance and a people-focused environment.
Fast-learning, entrepreneurial, and collaborative team culture.
Multicultural environment with more than 45 nationalities.
Opportunity to join a rapidly growing company with significant growth opportunities.
Position based in Madrid.

501-1,000 employees