ServiceNow Developer Senior – Electronic Health Records – Remote!
General Dynamics Information Technology24 hours ago
Remote, United StatesSenior
Base Salary
$109k - $147k/yr
Responsibilities
- Develop, configure, and maintain ServiceNow reports, dashboards, KPIs, applications, workflows, Business Rules, UI Policies, and Client Scripts for ITSM.
- Collaborate with end users, stakeholders, and management to define reports, dashboards, and data-analysis products aligned with customer value streams.
- Customize interfaces, forms, and workflows; script and automate processes, data imports, and report generation.
- Integrate ServiceNow with other systems using REST and SOAP APIs.
- Perform platform health checks, upgrades, user and role management, troubleshooting, and end-user support.
- Apply ServiceNow best practices, minimize technical debt, and support platform governance.
- Participate in technical process reviews, postmortems, continual process improvement, and documentation.
- Maintain current ServiceNow and industry certifications and obtain additional certifications as needed.
Requirements
- Bachelor’s degree, with additional work experience permitted in lieu of the degree.
- At least 5 years of experience supporting cloud deployments and maintaining cloud solutions.
- Strong proficiency with ServiceNow ITSM and SPM modules and platform capabilities.
- Proficiency with ServiceNow Reporting and Performance Analytics.
- Experience with Import Sets, Transform Maps, the CMDB, REST and SOAP APIs, ACLs, UI Policies, and Business Rules.
- Ability to analyze requirements, troubleshoot issues, debug effectively, and develop solutions aligned with customer value streams.
- Ability to learn new technologies quickly and communicate with technical and non-technical stakeholders.
- Ability to obtain a Public Trust Level 5 clearance.
- Ability to travel up to 25% of the year if needed.
- Desired qualifications include 8 or more years of relevant analyst experience, experience supporting a federal contract program manager, experience with ServiceNow modules beyond ITSM and SPM, strong documentation skills, and the ability to manage changing priorities.
Benefits
- Fully remote work arrangement with a full-flex work week.
- 401(k) plan with company match.
- Medical, dental, vision, health savings account, disability, life, accident, critical illness, and business travel insurance options.
- Paid vacation, sick, personal, parental, military, bereavement, jury-duty leave, and holidays, including typically 15 paid leave days and 10 paid holidays per calendar year for new employees.
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.
- Professional growth opportunities, including paid education and certifications, and internal mobility support.
- Scheduled for 40 hours per week with 10–25% travel potentially required.
Tech Stack
SOAP
Categories
About General Dynamics Information Technology
General Dynamics Information Technology (GDIT) delivers enterprise IT, systems integration, cybersecurity, cloud, and software engineering services to U.S. federal agencies, including defense and intelligence organizations. It provides contract-based professional and managed services ranging from network operations and unified communications to training and simulation. GDIT is a business unit of General Dynamics (NYSE: GD) and is headquartered in Falls Church, Virginia.