about 2 hours ago
Sydney, AustraliaMid Level / Senior
Responsibilities
- Build AI-powered workflows, assistants, agents, and automation systems.
- Apply AI across customer support, CRM, onboarding, claims, renewals, payments, operations, and internal tools.
- Work with product and engineering teams to convert manual processes into scalable AI-native systems.
- Build integrations with LLMs, internal data, APIs, documents, knowledge bases, and business systems.
- Design evaluation, monitoring, and fallback flows for reliable AI outputs.
- Prototype quickly, test with users or operators, and productionize effective solutions.
- Improve speed, quality, and consistency across workflows using AI.
Requirements
- Strong software engineering foundation, preferably with Python and backend systems.
- Hands-on experience building with LLM APIs, agents, RAG, workflow automation, or AI tools.
- Ability to connect AI systems with real product, data, and operational workflows.
- Good judgement on the application of AI versus rule-based systems or human review.
- Understanding of evaluation, accuracy, latency, cost, privacy, and failure modes.
- Fast builder who can prototype, test, and ship practical systems.
- Experience in fintech, insurance, support automation, CRM, or operations automation is a strong advantage.