Senior Machine Learning Engineer
ServiceNow2 days ago
Base Salary
$161k - $274k/yr
Responsibilities
- Design, develop, and enhance GenAI capabilities, AI Agents, and autonomous AI Specialists.
- Own full-stack feature development from design and implementation through testing, deployment, and production support.
- Drive enterprise customer enablement through solution design, configuration, integration, troubleshooting, and go-live readiness.
- Own product stabilization, defect resolution, maintenance, and support escalations.
- Improve the scalability, reliability, performance, and quality of production AI capabilities.
- Collaborate with Product, Platform, Evaluation, Architecture, and Industry teams to deliver customer-ready solutions.
- Adopt AI-first engineering practices to improve development efficiency and quality.
Requirements
- Strong full-stack engineering experience with expertise in backend development, APIs, and distributed systems.
- Proven ability to independently design, develop, debug, and maintain production-grade software.
- Experience with AI-assisted development tools and familiarity with GenAI, LLMs, or agentic AI concepts.
- Ability to work across teams and resolve complex technical and customer issues.
- Strong problem-solving skills, technical judgment, end-to-end ownership, accountability, adaptability, and a customer-focused engineering mindset.
Benefits
- Base pay is listed at $161,300-$274,200, plus equity when applicable, variable or incentive compensation, and benefits.
- Benefits include health plans, flexible spending accounts, a 401(k) plan with company match, an ESPP, matching donations, flexible time away, and family leave programs.
- The role has a flexible work persona within the company’s distributed work model.
- The position is a regular employee role in the AMS - North America and Canada region.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.