1 day ago
Bengaluru, IndiaSenior
Responsibilities
- Lead AI-driven solution design and delivery using Generative AI and Agentic AI across enterprise workflows.
- Organize deployment and integration of AI workflows and architectures across diverse technology and AI platforms.
- Provide application support by monitoring systems, troubleshooting incidents, resolving issues, and fulfilling service requests.
- Communicate with stakeholders to understand needs and provide timely updates on issue resolution.
- Develop and implement application-support best practices, document solutions, and share knowledge with team members.
- Work independently as a subject matter expert while contributing to team discussions and solving work-related problems.
Requirements
- At least 5 years of overall experience is required.
- At least 3 years of experience with ServiceNow IT Operations Management is required.
- Proficiency in ServiceNow IT Operations Management, incident management, and service request fulfillment processes.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Strong analytical and problem-solving skills for diagnosing and resolving application issues.
- Experience with modern programming languages and frameworks, software development life cycle methodologies, and the ITIL framework.
- 15 years of full-time education is required.
- Ability to collaborate effectively and communicate with diverse stakeholders.
Categories
Forward Deployed
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.