6 days ago
Bengaluru, IndiaSenior
Responsibilities
- Lead AI-driven solution design and delivery using Generative AI and Agentic AI across enterprise workflows.
- Organize deployment of AI workflows and architectures across diverse AI and technology platforms.
- Design and integrate solutions into enterprise technology ecosystems and multi-provider platforms.
- Monitor and maintain critical business applications and troubleshoot incidents across multiple system components.
- Support incident management and service request fulfillment while documenting solutions.
- Collaborate with stakeholders to understand needs and provide timely issue-resolution updates.
- Contribute to application-support best practices, team discussions, and solutions to work-related problems.
Requirements
- At least 5 years of overall professional experience.
- At least 3 years of experience with ServiceNow IT Operations Management.
- 15 years of full-time education.
- Strong knowledge of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Proficiency in ServiceNow IT Operations Management.
- Experience with incident management and service request fulfillment processes.
- Strong analytical and problem-solving skills.
- Understanding of software development lifecycle methodologies and familiarity with the ITIL framework.
- Experience with modern programming languages and frameworks.
- Ability to work independently as a subject matter expert and collaborate effectively with diverse stakeholders.
Categories
Forward Deployed
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.