7 days ago
Kraków, PolandStaff+
Responsibilities
- Provide application on-call support in 8–12-hour shifts, responding to alerts, troubleshooting issues, and taking corrective action.
- Participate in incident bridges and lead investigations of severe issues affecting customer experience.
- Review, execute, validate, and monitor changes to maintain system stability and address risk.
- Build alerting and monitoring solutions for services in Google Cloud Platform and other observability tools.
- Apply SRE practices including blameless postmortems, service-level indicators for critical user journeys, toil reduction, and automation.
- Support development teams with infrastructure deployments, CI/CD pipelines, and production-readiness requirements.
- Own services and manage infrastructure currency, PCI audits, capacity monitoring, cost optimization, and other KTLO tasks.
- Provide technical mentorship and cultural or competency-based guidance to teams.
Requirements
- Knowledge of Google Cloud Platform.
- Strong analysis, debugging, troubleshooting, and persistent problem-solving skills.
- Ability to collaborate effectively across teams and the broader organization.
- Understanding of CI/CD concepts and familiarity with Jenkins.
- Familiarity with Docker and Kubernetes container orchestration.
- Knowledge of Linux/UNIX, Terraform, shell scripting, and networking.
- Familiarity with AppDynamics, Google Cloud Operations, Datadog, Prometheus, Grafana, and Elasticsearch.
- Experience with change management processes.
- Very good written and verbal English communication skills.
- Understanding of databases such as relational databases, Oracle, Couchbase, Datastore, and Spanner is desirable.
- Java development experience is desirable.
- Experience with Sabre Change Management, ServiceNow, and runbooks is desirable.
- Google SRE knowledge is desirable.
Benefits
- Hybrid work in Kraków with three chosen office days per week.
- Flexible working hours.
- Additional fully paid year-end break days.
- Up to 12 weeks of paid parental leave after birth or adoption, concurrent with local leave policies.
- Up to four paid volunteer days annually.
- Benefit cafeteria platform, Multisport card, tax deduction opportunities, Employee Capital Plans, baby bonus, and recognition rewards.
- Luxmed medical coverage, foreign travel insurance, an Employee Assistance Program, mindfulness and meditation apps, and life insurance.
- Professional development through e-learning, live learning sessions, certification reimbursement, and tuition reimbursement.
- Car and bike parking, a modern office recreation zone, parents’ rooms, no dress code, and access to an Innovation Lab.
- Attractive referral bonus program.
Tech Stack
CouchbaseDatadogDockerElasticsearchGoogle Cloud PlatformGrafanaJavaJenkinsKubernetesLinuxPrometheusTerraform
Categories
Site Reliability
About Sabre
Sabre builds software and services for the global travel industry, including an airline and hotel commerce platform and a global distribution system connecting travel suppliers with agencies and corporate buyers. It sells enterprise SaaS and transaction-based distribution services used to retail, distribute, and fulfill flights and hotel stays. Founded in 1960 and headquartered in Southlake, Texas, it serves airlines, hoteliers, online travel agencies, and corporate travel programs worldwide.