1 day ago
Remote, Peru +3 moreSenior
Responsibilities
- Participate in a bi-weekly production on-call rotation, monitor environments, and respond to incidents.
- Perform root cause analysis and implement permanent solutions to prevent recurring issues.
- Build and manage AWS infrastructure using Terraform.
- Design, implement, and maintain CI/CD pipelines.
- Automate repetitive operational tasks and improve internal tooling.
- Build and maintain Datadog monitoring, dashboards, alerting, and observability.
- Partner with Software Engineering teams to improve operational readiness before releases.
- Participate in production deployments and change management activities.
- Identify and remediate infrastructure-related vulnerabilities.
- Maintain operational documentation, standards, and runbooks, and improve reliability, scalability, security, and operational efficiency.
Requirements
- Experience in Site Reliability Engineering, DevOps, Cloud Operations, Platform Engineering, or Systems Engineering.
- Experience supporting enterprise SaaS applications in production environments.
- Strong hands-on experience with AWS services including EC2, VPC, IAM, RDS, ECS, and S3.
- Experience managing Infrastructure as Code with Terraform.
- Experience designing and supporting CI/CD pipelines using GitHub Actions, Jenkins, GitLab CI/CD, or similar tools.
- Strong experience with Datadog or similar observability platforms.
- Experience with Docker and Kubernetes.
- Scripting skills in Python and/or Bash.
- Experience participating in production on-call rotations.
- Strong troubleshooting, root cause analysis, and English communication skills.
- Preferred experience includes high-growth B2B SaaS, SRE practices such as SLIs, SLOs, and error budgets, automation and internal tooling, operational excellence, multi-region AWS, and AWS cost optimization.
Benefits
- Remote work from Costa Rica, Peru, Colombia, or Bolivia.
Tech Stack
Categories
DevOpsSite Reliability
About Encora
Encora provides software and digital product engineering services for technology companies and enterprises, including cloud-native development, data engineering, and QA. It operates a global delivery model and supports outsourced product development and managed engineering teams. Headquartered in Santa Clara, California, Encora is privately held and was acquired by Coforge; it previously raised $200 million in private equity funding in 2019.