Lead Solution Architect - Marketing Communications
CVS Health2 days ago
Base Salary
$107k - $261k/yr
Responsibilities
- Define target-state architecture and multi-year roadmaps for CVS Health’s customer communications and marketing technology ecosystem.
- Architect scalable customer communications, campaign and journey management, personalization, customer data, consent, preference, and message archival platforms.
- Design API-led, event-driven, and data-driven integrations, including APIs, data relationships, database structures, and system dependencies.
- Guide modernization across Adobe, Salesforce, GCP, enterprise data, identity, cloud, and messaging capabilities.
- Architect outbound communication channels including email, SMS, RCS, push notifications, and emerging engagement channels.
- Embed consent, preferences, regulatory controls, suppression, privacy, and message archival requirements into platform architecture.
- Guide solution architects and engineering teams through design, implementation, integration, and deployment while reviewing security, scalability, resilience, compliance, performance, and cost.
- Lead vendor assessments, proofs of concept, RFP support, technical due diligence, and build-versus-buy decisions.
- Establish reference architectures, standards, reusable patterns, design principles, and technical debt management practices.
- Present architectural recommendations, trade-offs, risks, and investment options to senior business and technology leaders.
- Evaluate AI and machine learning use cases in customer communications with appropriate architectural and compliance controls.
Requirements
- 10+ years of technology experience, including 5+ years in enterprise, platform, or solution architecture roles.
- Experience architecting large-scale software platforms involving applications, cloud infrastructure, integrations, APIs, and complex data flows.
- Experience across both enterprise architecture and detailed solution architecture, including roadmaps, platform rationalization, vendor evaluation, integration patterns, data relationships, APIs, and implementation enablement.
- Hands-on architecture experience in customer communications, marketing technology, customer engagement platforms, or a closely related domain.
- Experience with Salesforce, Adobe Experience Cloud, Adobe Experience Manager, Adobe Experience Platform, or comparable enterprise customer engagement technologies.
- Strong understanding of REST APIs, event-driven architecture, messaging platforms, JSON, streaming technologies, and enterprise integration frameworks.
- Experience designing, implementing, or enabling cloud applications and infrastructure, preferably in GCP.
- Strong understanding of data models, database design, identity resolution, primary keys, customer records, and high-volume data ecosystems.
- Working knowledge of customer consent, communication preferences, privacy, message retention, and outbound communications compliance.
- Ability to guide engineering teams through complex technical designs and evaluate APIs, data structures, and integration approaches without being the primary software developer.
- Experience with enterprise technology vendor evaluation, proofs of concept, RFPs, technical due diligence, and build-versus-buy decisions.
- Excellent communication and influencing skills for translating business requirements into technical architectures and explaining trade-offs to senior leaders.
- Preferred experience with enterprise messaging platforms, Salesforce Marketing Cloud, Data Cloud, Sales Cloud, Service Cloud, Adobe Journey Optimizer, consent management, preference and suppression systems, message archival, and terabyte-scale data environments.
- Preferred familiarity with TCPA, CAN-SPAM, CCPA/CPRA, GDPR, TOGAF, ArchiMate, Visio, Lucidchart, cloud or enterprise architecture certifications, and Agile product-oriented delivery.
- Bachelor’s degree in a technical field or equivalent experience required; a master’s degree is preferred.
Benefits
- Remote work is available from anywhere in the continental USA.
- Full-time position with medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility.
- The position is eligible for a CVS Health bonus, commission or short-term incentive program and an equity award target.
- The anticipated application window closes on 12/31/2026.
Tech Stack
Categories
About CVS Health
CVS Health is a U.S. health care company that operates thousands of retail pharmacies, runs the CVS Caremark pharmacy benefits manager, and owns the Aetna health insurance business. It sells prescriptions, retail health goods, and insurance plans, and provides primary and urgent care through MinuteClinic and other services for consumers, employers, and government programs. Founded in 1963 and headquartered in Woonsocket, Rhode Island, it is a public company traded on the NYSE.