Senior Staff AI Native Software Engineer
ServiceNow5 hours ago
Base Salary
$181k - $317k/yr
Responsibilities
- Drive the technical direction and architecture for conversational analytics products.
- Build cloud-based AI/ML solutions for intelligent enterprise services.
- Collaborate with engineers, product managers, product owners, architects, and quality engineers to deliver software.
- Own code through design, implementation, testing, and delivery.
- Create rapid technical prototypes to demonstrate value.
- Improve customer success metrics, including accuracy, through evaluation frameworks and datasets.
- Coach software engineers across experience levels and communicate technical concepts to engineering, product, and leadership audiences.
Requirements
- 8+ years building and shipping large-scale production software systems.
- Proficiency in Java, Python, JavaScript, and SQL.
- AI-native development experience using coding tools such as Claude Code.
- Experience with vector-based retrieval, agentic/tool architectures, universal context engines, data catalogs, knowledge graphs, and semantic layers.
- Experience with accuracy metrics, evaluation frameworks, and datasets.
- Experience with BI/analytics platforms and natural-language querying.
- Ability to coach engineers and communicate effectively from deep technical detail to executive-level framing.
- Understanding of the ServiceNow ecosystem and how it differs from other technology stacks.
Benefits
- Base pay of $181,200–$317,100, plus equity when applicable, variable/incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible or remote work persona, subject to role and location eligibility.
- Regular employee position in the AMS - North America and Canada region.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.