about 5 hours ago
Base Salary
$94k - $150k/yr
Responsibilities
- Serve as the primary technical point of contact for assigned agencies.
- Diagnose and resolve complex technical issues across Axon's software and integrated solutions.
- Lead technical troubleshooting efforts and coordinate root-cause analysis across teams.
- Manage escalations and ensure timely resolution of customer-impacting issues.
- Partner with deployment teams to design, configure, test, and implement Axon solutions.
- Support successful onboarding and transition to steady-state operations.
- Help customers adopt new capabilities and incorporate technology into existing workflows.
- Build trusted relationships with technical and operational stakeholders within assigned agencies.
- Conduct regular customer reviews focused on technical health, adoption, and operational success.
- Utilize tools such as Power BI and SQL to support customer insights and operational decision-making.
- Deliver advanced product training and technical education to customer stakeholders.
- Work onsite with customers as needed to support deployments, training, troubleshooting, and operational success.
Requirements
- Experience in technical account management or similar roles (typically 4+ years).
- Experience supporting SaaS applications, cloud platforms, or integrated technology environments.
- Strong troubleshooting and root-cause analysis skills.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Familiarity with networking concepts, cloud technologies, and system integrations.
- Strong organizational skills with the ability to manage competing priorities.
- Interest in helping customers adopt new technologies and improve operational effectiveness.
- Ability to work independently while collaborating closely with cross-functional teams.
- Commitment to delivering exceptional customer experiences.
- Ability to obtain and maintain CJIS compliance.
Benefits
- Competitive salary and 401k with employer match.
- Discretionary paid time off.
- Paid parental leave for all.
- Medical, Dental, Vision plans.
- Fitness Programs.
- Emotional & Mental Wellness support.
- Learning & Development programs.