11 hours ago
Remote, CanadaStaff+
Base Salary
$160k - $200k/yr
Responsibilities
- Research and implement state-of-the-art LLM inference and orchestration systems.
- Identify opportunities to use fine-tuning and distillation for smaller language models.
- Build ML systems that operate reliably at Twilio scale.
- Establish standards and tooling for evaluations across AI/ML capabilities.
- Design and evolve company-wide ML/AI Ops platform foundations.
- Improve management of LLM workloads and enable compliant access to data for AI/ML exploration and product development.
- Integrate current AI development stacks and bridge research, experimentation, and enterprise-quality software.
Requirements
- 8+ years of applied ML/AI experience with end-to-end ownership of technically ambitious systems.
- Proficiency in Python.
- Experience building cloud-based services on AWS, GCP, or Azure with high-volume data, streaming or real-time inference paths, and varied data stores.
- Strong fundamentals in statistical machine learning algorithms, transformer models, and LLMs.
- Extensive experience with ML Ops and LLM Ops patterns, including rigorous evaluation metrics for non-deterministic AI features at scale.
- Ability to operate in ambiguous 0-to-1 environments with a strong bias for action.
- Strong communication and collaboration skills.
- Familiarity with AI-assisted development tools such as Claude, Codex, GitHub Copilot, and Cursor.
- Preferred experience building evaluations for autonomous agents and LLMs.
- Preferred experience building autonomous agents supporting multi-turn conversations and long-term context and consistency.
- Preferred experience working in globally distributed teams.
- Evidence of technical leadership or impact through open-source contributions, technical presentations, blog posts, papers, or research.
Benefits
- Remote work based in Ontario, British Columbia, or Alberta, Canada, with occasional travel for project or team meetings.
- Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings, and other location-dependent benefits.
- Potential eligibility for incentive programs, equity grants, health and wellness benefits, retirement contributions, and paid time off.
Tech Stack
Categories
About Twilio
Twilio builds a cloud customer-engagement platform centered on programmable communications APIs for SMS, voice, WhatsApp, email, and verification, plus Segment CDP and the Flex contact center. It sells usage-based and subscription SaaS to developers and enterprises to embed messaging, calling, authentication, and data-driven marketing into apps. Founded in 2008 and headquartered in San Francisco, Twilio is a public company listed on the NYSE.