Staff Software Engineer – SRE & AIOps
ServiceNow22 hours ago
Base Salary
$167k - $291k/yr
Responsibilities
- Design, deploy, and operate production Kubernetes clusters across hybrid and multi-cloud environments.
- Architect closed-loop auto-remediation systems that detect, classify, and resolve infrastructure failures automatically.
- Build and evolve SRE tooling for monitoring, incident management, log aggregation, observability, and automated runbooks.
- Establish SLO frameworks, error budgets, alerting policies, escalation procedures, and incident command systems.
- Develop Infrastructure-as-Code frameworks and GitOps pipelines for reproducible and auditable infrastructure deployments.
- Architect hybrid-cloud and data-center operations, including workload migration, disaster recovery, multi-region deployment, and cost optimization strategies.
- Drive adoption of containerization, microservices, DevOps, CI/CD, service mesh, and network security practices.
- Design follow-the-sun on-call operations and lead post-incident reviews and systemic reliability improvements.
- Mentor SRE engineers and infrastructure teams on reliability, incident investigation, automation, and AIOps practices.
- Reduce operational toil through automation across provisioning, incident response, and cost optimization.
Requirements
- 8+ years of software engineering or infrastructure operations experience, including 5+ years in SRE, DevOps, or cloud platform engineering with a bachelor's degree; alternatives include 6 years with a master's degree, 3 years with a PhD, or equivalent experience.
- 4+ years of hands-on experience designing, deploying, and operating production Kubernetes clusters at scale.
- Hands-on expertise with at least two of AWS, Azure, and GCP, including relevant compute, networking, storage, and observability services.
- Experience designing and implementing automated incident remediation, anomaly detection, alert correlation, runbook automation, and self-healing systems.
- Experience with Infrastructure-as-Code and GitOps tools, including Terraform, CloudFormation, or equivalent technologies.
- Strong Linux systems administration, performance troubleshooting, and scripting experience with Python, Go, and Bash.
- Experience with distributed systems, hybrid networking, disaster recovery, workload migration, and multi-region architectures.
- Experience operating or designing 24/7 follow-the-sun on-call models, runbooks, escalation policies, and incident response processes.
- Demonstrated ability to apply machine learning and AI-driven insights to infrastructure operations.
- Bachelor's degree in computer science, computer engineering, or a related field, or equivalent professional experience.
- Preferred qualifications include CKA or CKAD certification, service mesh or advanced Kubernetes networking experience, cloud migration and cost optimization experience, and experience mentoring infrastructure teams.
Benefits
- Base pay is $166,500-$291,400, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs are offered.
- The work persona is flexible or remote, depending on work location and role eligibility.
- The position is a regular employee role in the North America and Canada region.
Categories
DevOpsSite Reliability
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.