Base Salary
$120k - $141k/yr
Responsibilities
- Design, build, maintain, and optimize ServiceNow catalog items, variables, variable sets, workflows, and user experiences.
- Gather requirements from business stakeholders and translate them into functional catalog solutions.
- Develop automation and approvals using Flow Designer, Workflow Editor, Script Includes, and ServiceNow catalog scripts.
- Configure client scripts, UI policies, business rules, and ACLs to support dynamic catalog behavior and security.
- Develop integrations between ServiceNow and external business systems using REST, SOAP, and other web services.
- Perform unit testing, UAT support, production deployment support, bug fixes, troubleshooting, and root cause analysis.
- Manage ServiceNow release planning and execution and provide documentation and user training.
- Mentor junior engineers and provide guidance on ServiceNow development and configuration best practices.
- Evaluate new ServiceNow features and updates, including AI-related capabilities, for organizational benefit.
Requirements
- Bachelor’s degree or equivalent work experience.
- Five or more years of ServiceNow development experience.
- ServiceNow CSA (Certified System Administrator) certification.
- ServiceNow CAD (Certified Application Developer) certification.
- Proficiency with the ServiceNow platform, JavaScript, Glide API, and HTML/CSS.
- Experience with Flow Designer, Catalog UI policies, and Client Scripts.
- Experience integrating ServiceNow with business systems using REST, SOAP, and other web services.
- Availability to support Wednesday evening production releases on a rotational basis.
- Preferred qualifications include complex workflow and process automation experience, ServiceNow security and role-based access control knowledge, AI/Gen AI and NLU experience, Agile experience, project management ability, and familiarity with ServiceNow Catalog, Portal, Mobile, and WSD products.
Benefits
- Healthcare coverage including medical, dental, and vision.
- Basic and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks depending on salary grade and tenure.
- Up to 11 paid holidays.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour per 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Hybrid arrangement with an expectation of working in the office three or more days per week and flexibility to work outside the office on other days.
Tech Stack
Categories
About U.S. Bank
At U.S. Bank, we help millions of clients achieve their goals with a balance of best-in-class technology and human expertise tailored to individual needs. As the fifth-largest commercial bank in the United States, we’ve built a reputation for strength and stability across a diversified mix of businesses, including commercial and institutional banking, business banking, payments, wealth management and consumer banking. We’ve been named one of the World’s Most Ethical Companies® by the Ethisphere Institute and the most admired superregional bank by Fortune. In addition to thousands of branches serving consumers, U.S. Bank offers a complete suite of products, services and strategic partnerships for business. Within our Wealth, Corporate, Commercial and Institutional Banking division, we serve more than half a million clients across the country and around the world, ranging from wealthy individuals and families to the largest corporations, including 90% of Fortune 1000 companies. We’re also consistently recognized as a great place to work. We’re shaping our company culture with intention, focused on creating a workplace where it’s safe to speak up, share ideas and try new things. We’re proud to be recognized as a “Best for Vets” employer by the Military Times and included on Fair360’s (formerly DiversityInc.) list of Top 50 Companies for Diversity. U.S. Bank, NA. Member FDIC. Equal Housing Lender.