ServiceNow Platform Engineer
Invenergy LLC2 months ago
Base Salary
$137k - $160k/yr
Responsibilities
- Own the technical and operational lifecycle of the ServiceNow platform, including roadmap execution, optimization, upgrades, and retirement decisions.
- Design, configure, and engineer ServiceNow ITSM solutions and related capabilities such as Incident, Change, Request, CMDB, Knowledge, and integrations.
- Lead complex implementations and enhancements involving workflow design, scripting, integrations, data models, and performance tuning.
- Serve as a technical lead for initiatives and engineering workstreams.
- Provide Tier 3 support, investigate complex incidents, perform root cause analysis, and implement corrective and preventive actions.
- Design and operate secure, compliant integrations between ServiceNow and upstream and downstream systems.
- Establish monitoring, alerting, runbooks, release readiness, change controls, and operational metrics.
- Track and analyze platform health, availability, incident trends, change success rates, and technical debt, and present recommendations to leadership.
- Create technical documentation, standards, design patterns, SOPs, runbooks, and knowledge articles.
- Mentor ServiceNow engineers, analysts, and administrators and recommend platform innovations and continuous improvements.
Requirements
- Bachelor’s degree in computer science, information systems, engineering, or a related field.
- 6+ years of experience in ServiceNow platform engineering, administration, or development roles.
- 4+ years of hands-on experience designing, configuring, and supporting enterprise ServiceNow implementations involving ITSM and related modules.
- 3+ years of experience providing Tier 2/3 platform support and serving as a primary technical escalation point.
- Ability to independently design, implement, and support complex ServiceNow solutions and integrations.
- Strong scripting and configuration experience, including business rules, script includes, client scripts, and workflows or flows.
- Strong technical documentation and operational runbook writing skills.
- Strong communication skills with the ability to influence technical and non-technical stakeholders.
- Experience with ServiceNow strategy, roadmaps, or governance models is preferred.
- Strong understanding of ITIL 4 practices, particularly Incident, Change Enablement, Problem, and Service Design, is preferred.
- Experience with enterprise integrations, including REST, SOAP, event-driven patterns, and identity and access integrations, is preferred.
- Experience supporting platform upgrades, patching, and release management in regulated or high-availability environments is preferred.
- Experience mentoring junior engineers or leading technical workstreams is preferred.
- Knowledge of CMDB architecture, data quality, and service mapping concepts is preferred.
- Familiarity with DevOps, CI/CD, or automated testing approaches within ServiceNow or comparable platforms is preferred.
- Must be eligible to work in the United States without current or future employer visa sponsorship.
Benefits
- Base pay range is $137,000.00-$160,000.00 USD annually, with eligibility for an annual bonus of 25%-40%.
- Medical, dental, and vision insurance, 401(k), and paid time off are offered.
- The position is marked hybrid.
Tech Stack
SOAP
Categories
About Invenergy LLC
Invenergy develops, owns, and operates utility-scale power infrastructure—land-based wind, solar, energy storage, natural gas, and transmission—for utilities and large energy buyers. Founded in 2001 and headquartered in Chicago, it is privately held with backing from La Caisse (CDPQ). The company and affiliates have developed 220+ projects totaling over 38 GW and operate 25+ GW across four continents, generating revenue through long-term power offtake agreements and asset operations and services.