Senior Site Reliability Engineer
Scout Motorsabout 15 hours ago
Charlotte, NC, USASenior / Staff+
H1B Sponsor
Base Salary
$140k - $170k/yr
Responsibilities
- Own launch readiness products and transition-to-run processes across the Commercial IT portfolio.
- Lead technology planning and delivery for customer support systems and related support-enablement capabilities.
- Define and maintain commercial launch readiness gates, including ownership models and escalation paths.
- Partner with various teams to ensure new systems are production-ready.
- Drive cross-domain dependency tracking and readiness reporting for commercial launches.
- Ensure all support solutions align with enterprise architecture and operational governance.
Requirements
- Proven track record supporting launch readiness and service transition.
- Strong understanding of operational readiness and incident management.
- Experience with customer support systems and ITSM tools preferred.
- Ability to translate operational needs into system capabilities and support requirements.
- Strong cross-functional coordination skills.
- Bachelor’s degree in information technology, business, operations, or a related field.
- 8+ years of experience in IT operations or service delivery, preferably in automotive or retail.
Benefits
- Competitive insurance including medical, dental, vision, and income protection plans.
- 401(k) program with employer match and immediate vesting.
- Generous Paid Time Off including 20 days planned PTO and 40 hours of unplanned PTO.
- Up to 16 weeks of paid parental leave for biological and adoptive parents.
- Paid leave for bereavement, jury duty, voting time, or military leave.