Senior Site Reliability Engineer
Scout Motors3 months ago
Charlotte, NC, USASenior / Staff+
H1B sponsor
Base Salary
$140k - $170k/yr
Responsibilities
- Own launch readiness products and transition-to-run processes across the Commercial IT portfolio.
- Lead technology planning and delivery for customer support systems and related support-enablement capabilities.
- Define and maintain commercial launch readiness gates, including ownership models and escalation paths.
- Partner with various teams to ensure new systems are production-ready.
- Drive cross-domain dependency tracking and readiness reporting for commercial launches.
- Ensure all support solutions align with enterprise architecture and operational governance.
Requirements
- Proven track record supporting launch readiness and service transition.
- Strong understanding of operational readiness and incident management.
- Experience with customer support systems and ITSM tools preferred.
- Ability to translate operational needs into system capabilities and support requirements.
- Strong cross-functional coordination skills.
- Bachelor’s degree in information technology, business, operations, or a related field.
- 8+ years of experience in IT operations or service delivery, preferably in automotive or retail.
Benefits
- Competitive insurance including medical, dental, vision, and income protection plans.
- 401(k) program with employer match and immediate vesting.
- Generous Paid Time Off including 20 days planned PTO and 40 hours of unplanned PTO.
- Up to 16 weeks of paid parental leave for biological and adoptive parents.
- Paid leave for bereavement, jury duty, voting time, or military leave.
Categories
Site Reliability
About Scout Motors
Scout Motors designs and manufactures electric trucks and rugged SUVs for consumer drivers, reviving the historic Scout off‑road brand. Founded in 2022 and headquartered in Charlotte, North Carolina, the company is building a manufacturing plant in Blythewood, South Carolina. Its lineup targets work and outdoor use, with both an all‑electric powertrain and a Harvester range‑extender option that integrates a gas generator for extended range.