7 months ago
Bucharest, RomaniaStaff+
Responsibilities
- Design, implement, and optimize scalable CRM architectures and digital platforms.
- Integrate CRM systems with ERP, customer data, loyalty, and other enterprise platforms.
- Translate stakeholder and business requirements into technical specifications and architectural designs.
- Provide technical guidance and mentorship to development teams, including reviewing and approving designs and code.
- Maintain architectural documentation and ensure consistency throughout the software development lifecycle.
- Conduct performance tuning, troubleshoot complex technical issues, and mitigate project risks.
- Establish coding standards and best practices and drive continuous improvement initiatives.
- Participate in project planning, estimation, and development leadership in Agile or Scrum environments.
- Prepare technical reports and presentations and act as a subject matter expert for pitches and client work.
Requirements
- Deep knowledge of CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics.
- Experience designing efficient, scalable, maintainable CRM solutions and integrating multiple systems.
- Experience with version control and CI/CD tools such as GitHub, GitLab, Bitbucket, and Jenkins.
- Familiarity with AWS, Azure, or Google Cloud, along with Docker, Kubernetes, Git, and CI/CD pipelines.
- Expertise in GDPR, CCPA, data privacy laws, and CRM security best practices.
- Experience with Apex, JavaScript, .NET, C#, or other scripting and automation technologies.
- Strong understanding of REST and SOAP APIs, middleware, and enterprise system integrations.
- Ability to query databases and use Excel, Power BI, or Tableau for customer data analysis and reporting.
- Understanding of customer data segmentation, customer lifecycle management, and personalization.
- Experience diagnosing CRM-related issues and providing technical solutions.
- Experience leading and managing project development in Agile or Scrum environments.
- Strong problem-solving, organizational, collaboration, communication, and prioritization skills.
Benefits
- Global collaboration across a network operating in more than 145 countries with over 70,000 employees.
- Opportunities to work with six global brands on integrated transformation solutions.
- Full-time, permanent position based in Bucharest.
- This posting is for a talent community and future potential openings rather than a current open role.
Tech Stack
Categories
Solutions Engineering
About Dentsu
Dentsu is a global advertising and marketing services group that plans and buys media, develops creative campaigns, and builds data- and technology-led customer experiences for brands. It earns revenue from agency fees and media services across a network that includes Carat, iProspect, and Merkle. Founded in 1901 and headquartered in Tokyo, Dentsu is publicly traded in Japan and serves clients across many sectors worldwide.