Technical Services Engineer III
Impact.com6 months ago
Cape Town, South AfricaSenior
Responsibilities
- Develop and maintain knowledge of impact.com products, platform capabilities, enhancements, and relevant industry trends
- Design, implement, manage, troubleshoot, optimize, and maintain technical integrations for new and existing clients
- Partner with Onboarding, Customer Success, Product, Engineering, Solutions, and other teams on onboarding and post-launch support
- Own client technical issues from investigation and root cause analysis through resolution and communication
- Manage and prioritize incoming technical requests through ticketing systems
- Identify recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders
- Create and maintain technical documentation, integration guides, training materials, and help content
- Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows
Requirements
- Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience
- Experience in a technology-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity
- Strong understanding of designing, implementing, and supporting client solutions on SaaS platforms
- Experience with HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools
- Ability to analyze logs and data and write SQL queries when applicable
- Familiarity with affiliate marketing or the broader digital marketing ecosystem is preferred
- Strong problem-solving, troubleshooting, communication, organizational, prioritization, and attention-to-detail skills
- Fluent English verbal and written communication skills and ability to explain technical concepts to technical and non-technical audiences
Benefits
- Responsible PTO policy and flexible working environment
- Up to 12 fully covered therapy or coaching sessions per year, with additional dependent coverage
- Monthly gym reimbursement
- Restricted Stock Units with a 3-year vesting schedule, pending Board approval
- Free Coursera subscription and PXA courses
- 26 weeks of fully paid parental leave for primary caregivers and 13 weeks for secondary caregivers
- Technology stipend for home office setup and monthly internet allowance
- Hybrid role in Cape Town
Tech Stack
Categories
Solutions Engineering
About Impact.com
Impact.com builds a SaaS platform for partnership and affiliate marketing, used by brands to manage affiliates, influencers, content publishers, and referrals, with tools for tracking, attribution, commissioning, and fraud detection. Its revenue comes from software subscriptions and related services. Founded in 2008 and headquartered in Santa Barbara, California, it is privately held and counts customers such as Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics.