Technical Services Engineer III
Impact.comabout 2 months ago
Cape Town, South AfricaMid Level / Senior
H1B Sponsor
Responsibilities
- Develop and maintain a deep understanding of impact.com’s products and platform capabilities.
- Support the design, implementation, and management of technical integrations for clients.
- Collaborate with internal teams to ensure a seamless onboarding experience and strong post-launch support.
- Take ownership of client technical issues from investigation to resolution.
- Manage incoming technical requests through ticketing systems.
- Identify and communicate emerging issues and trends to management.
- Contribute to the creation of technical documentation and training materials.
- Help develop internal tools or reports to improve troubleshooting workflows.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or equivalent experience.
- Experience in a tech-focused role at a digital marketing or technology-driven company.
- Strong understanding of client solutions on SaaS platforms.
- Experience with web technologies such as HTML, CSS, JavaScript, SQL, and REST APIs.
- Ability to analyze logs and data to troubleshoot issues.
- Familiarity with affiliate marketing or the digital marketing ecosystem is a plus.
- Excellent problem-solving and troubleshooting skills.
- Strong verbal and written communication skills in English.
- Self-starter mindset with a desire to learn and improve processes.
- Strong organizational skills and attention to detail.
Benefits
- Flexible working with a Responsible PTO policy for work-life balance.
- Health and wellness benefits including 12 fully covered therapy sessions per year.
- Restricted Stock Units (RSUs) as part of total compensation.
- Free Coursera subscription and PXA courses for continuous learning.
- Generous parental leave policy with fully paid leave for caregivers.
- Technology stipend for home office setup and monthly internet allowance.
Tech Stack
CSSHTMLJavaScriptSQL