Technical Services Engineer III
Impact.com5 months ago
Cape Town, South AfricaMid Level / Senior
H1B Sponsor
Responsibilities
- Develop and maintain a deep understanding of impact.com’s products and platform capabilities.
- Support the design, implementation, and management of technical integrations for clients.
- Collaborate with internal teams to ensure a seamless onboarding experience and strong post-launch support.
- Take ownership of client technical issues from investigation to resolution.
- Manage incoming technical requests through ticketing systems.
- Identify and communicate emerging issues and trends to management.
- Contribute to the creation of technical documentation and training materials.
- Help develop internal tools or reports to improve troubleshooting workflows.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or equivalent experience.
- Experience in a tech-focused role at a digital marketing or technology-driven company.
- Strong understanding of client solutions on SaaS platforms.
- Experience with web technologies such as HTML, CSS, JavaScript, SQL, and REST APIs.
- Ability to analyze logs and data to troubleshoot issues.
- Familiarity with affiliate marketing or the digital marketing ecosystem is a plus.
- Excellent problem-solving and troubleshooting skills.
- Strong verbal and written communication skills in English.
- Self-starter mindset with a desire to learn and improve processes.
- Strong organizational skills and attention to detail.
Benefits
- Flexible working with a Responsible PTO policy for work-life balance.
- Health and wellness benefits including 12 fully covered therapy sessions per year.
- Restricted Stock Units (RSUs) as part of total compensation.
- Free Coursera subscription and PXA courses for continuous learning.
- Generous parental leave policy with fully paid leave for caregivers.
- Technology stipend for home office setup and monthly internet allowance.
Tech Stack
Categories
About Impact.com
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics, visit www.impact.com.