Associate Software Support Engineer
Echo Global Logistics23 hours ago
Base Salary
$64k - $93k/yr
Responsibilities
- Provide advanced application support and resolve user issues end-to-end.
- Manage, prioritize, investigate, escalate, and document support tickets.
- Analyze code and contribute to bug fixes and application enhancements.
- Drive automation, process improvements, root cause analysis, and system reliability improvements.
- Create and maintain knowledge-base articles and technical documentation.
- Support deployments, upgrades, maintenance activities, onboarding, and team cross-training.
- Collaborate with Service Desk, Development, QA, and Infrastructure teams.
- Participate in a 24/7 on-call rotation.
Requirements
- At least 1 year of application support or relevant technical experience; new graduates are encouraged to apply.
- Bachelor’s degree in computer science, engineering, or a related field, or equivalent experience.
- Strong understanding of Microsoft technologies and solid object-oriented programming fundamentals.
- Basic experience with SQL and APIs, including HTTP methods.
- Familiarity with C# and/or VB.Net is preferred.
- Strong problem-solving, time-management, communication, teamwork, and ownership skills.
- Experience with monitoring tools such as Splunk or Dynatrace is preferred.
- Exposure to Agile environments or ITIL practices is preferred.
Benefits
- Annual base compensation is $64,291.00-$93,479.00, with eligibility for a bonus based on personal and business performance.
- Benefits information is available through the company careers page.
- Office-based work environment with regular computer and telephone use.
- Participation in a 24/7 on-call rotation.