Senior Infrastructure Engineer
ToolsGroup21 hours ago
Bogotá, ColombiaSenior
Responsibilities
- Lead major incidents through impact assessment, containment, recovery, stakeholder communication, root-cause analysis, and corrective actions.
- Troubleshoot distributed-system failures across Windows, Linux, Kubernetes, containers, hybrid networking, DNS, cloud infrastructure, identity, databases, storage, APIs, and service dependencies.
- Operate and improve Azure, OCI, or comparable cloud environments, including monitoring, access controls, backup and recovery, reliability, and cost-aware scaling.
- Define and improve service-level indicators and objectives, observability, alerting, capacity, resilience, dependency mapping, and recovery readiness.
- Automate operational tasks and controls using PowerShell, Python, infrastructure as code, or CI/CD pipelines with validation, logging, secure credential handling, and rollback.
- Apply incident, change, and problem management while protecting service availability.
- Lead and mentor a small IT/Ops team and serve as the senior technical escalation point for production services.
- Align IT/Ops, Engineering, Product, Security, Support, and business teams on service ownership, risks, priorities, dependencies, and commitments.
Requirements
- Typically 5+ years of experience operating business-critical, customer-facing, or high-availability services in an SRE or production engineering role.
- Demonstrated direct technical ownership of high-severity incidents, including triage, recovery decisions, communication, and measurable follow-through.
- Strong troubleshooting fundamentals across Windows, Linux, TCP/IP, DNS, routing, firewalls, proxies or load balancers, and multiple service layers.
- Hands-on experience with Azure, OCI, or a similar cloud platform covering compute, storage, networking, IAM, observability, backup, and recovery.
- Production experience with containers and Kubernetes, including workload health, scheduling, networking, persistent storage, secrets, deployment, rollback, scaling, and recovery.
- Deep experience with observability and reliability engineering, including metrics, logs, distributed tracing, actionable alerting, SLI/SLO design, capacity and saturation analysis, failure-mode analysis, and post-incident engineering.
- Ability to diagnose database-backed and API-driven services across application, query, connection-pool, storage, certificate, network, and downstream-dependency layers.
- Practical identity and access management experience with Active Directory and Microsoft Entra ID or equivalent, including hybrid identity, privileged access, MFA, service identities or gMSAs, lifecycle controls, dependency mapping, and recovery from identity failures.
- Experience with safe automation and infrastructure-as-code using PowerShell, Python, Terraform, or comparable tooling and CI/CD, including testing, idempotency, error handling, credential security, rollout, rollback, and impact measurement.
- Experience leading, mentoring, or serving as the senior escalation point for technical professionals.
- Strong business-facing and cross-functional leadership, communication, prioritization, negotiation, and risk-translation skills.
- Additional relevant experience may include Microsoft 365, endpoint management, EDR, device compliance, hybrid workplace operations, and formal ITIL, cloud, security, or infrastructure certifications.
Tech Stack
Categories
Site Reliability
About ToolsGroup
ToolsGroup builds AI-powered supply chain planning software for retailers, consumer goods brands, manufacturers, and distributors. Its platform covers demand forecasting, inventory optimization, S&OP, and replenishment using probabilistic models, and integrates with ERP systems and major clouds. Headquartered in Boston and privately held with private equity investment in 2018, the company has deployments in more than 44 countries.