BMC Remedy/Helix Developer
General Dynamics Information Technology2 months ago
Remote, United StatesSenior
Base Salary
$128k - $173k/yr
Responsibilities
- Provide technical guidance on BMC Remedy/Helix application and integration capabilities.
- Gather and document requirements, designs, implementation guides, and test scripts.
- Develop Helix workflows, forms, fields, data imports, service offerings, and integrations with external systems.
- Build and maintain REST API, web service, LDAP, and data migration interfaces.
- Support incidents, customer communications, change requests, production maintenance, and service-level objectives.
- Manage sprint commitments, technical debt, demonstrations, implementation reviews, and delivery milestones.
- Maintain system integrity through configuration control, change management, and prescribed operating procedures.
- Participate in customer onboarding, sustainment support, continual service improvement, daily scrums, sprint planning, and on-call rotations.
Requirements
- 5+ years of software development experience.
- BMC Accredited Administrator certification or commensurate Remedy/Helix Developer Studio experience.
- Experience with BMC Remedy version 23.x or higher and Helix application process flows.
- Experience with SaaS solutions or AWS cloud environments.
- Expert familiarity with one or more Helix 23.x+ applications, such as Incident Management, Change Management, Service Request Management, CMDB, Asset Management, or Digital Workplace Portal.
- Experience using Pentaho Spoon, BMC HDM, REST APIs, or web services for interfaces or data migration.
- Ability to gather customer requirements, document processes, analyze data, troubleshoot using logs, and provide customer demonstrations.
- Ability to use Microsoft Word, Excel, PowerPoint, Visio, and SharePoint, and working knowledge of relational databases and networking concepts.
- Experience working across multiple projects and teams in a remote environment; Agile experience and Jira story management are preferred.
- CompTIA Security+ CE certification is required and may be obtained within three months of the start date.
- Must be a U.S. citizen and able to obtain and maintain an Interim Secret security clearance before starting.
- A bachelor’s degree is required; additional years of experience may be considered in lieu of the degree.
Benefits
- Remote work from any U.S. location with a full-flex work week where possible.
- Comprehensive medical, dental, vision, HSA, disability, life, accident, critical illness, and business travel insurance options.
- 401(k) plan with company match and pre-tax and post-tax contribution options.
- Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury-duty leave, including up to 160 hours of paid family leave for eligible employees.
- 40 scheduled hours per week with no travel required.
- Position is pending funding.
- Employees may be asked to complete identity verification using biometrics and participate on camera during virtual interviews.
About General Dynamics Information Technology
General Dynamics Information Technology (GDIT) delivers enterprise IT, systems integration, cybersecurity, cloud, and software engineering services to U.S. federal agencies, including defense and intelligence organizations. It provides contract-based professional and managed services ranging from network operations and unified communications to training and simulation. GDIT is a business unit of General Dynamics (NYSE: GD) and is headquartered in Falls Church, Virginia.