2 days ago
Paris, FranceMid Level
Responsibilities
- Partner with Account Executives and Customer Success Managers on discovery, technical requirements, solution design, demonstrations, POCs, renewals, and deal strategy.
- Deliver customer-focused demonstrations and build reusable demo environments, integration templates, objection-handling materials, and industry playbooks.
- Identify technical objections, integration questions, deal risks, dependencies, and next steps, escalating and coordinating solutions across the deal team.
- Provide technical guidance on platform capabilities, APIs, SDK integrations, security, compliance, scalability, and integrations with LMS, HCM, and content systems.
- Build technical champion relationships and support the transition of POCs and pilots into production deployments.
- Maintain expertise in Synthesia’s platform, roadmap, use cases, and positioning across its product lines.
- Share customer and prospect feedback with Product and collaborate with Product Marketing, Enablement, and Customer Success.
Requirements
- At least 2 years of pre-sales, solutions engineering, or customer-facing technical experience in a SaaS environment, or equivalent technical customer-facing experience.
- Ability to deliver structured demos aligned with discovery findings and customer agendas, using core demo techniques such as Tell-Show-Tell.
- Experience applying established solution designs and best practices to customer use cases and collaborating with Product and Customer Success.
- Ability to identify deal risk, communicate technical next steps clearly, and escalate issues to Account Executives.
- Working knowledge of MEDDPICC and Command of the Message.
- Technical fundamentals in at least one area such as creation flows, APIs, integrations, security, or compliance.
- Resourcefulness, organization, self-motivation, and the ability to manage multiple POCs, demos, and customer conversations.
- Willingness to travel for customer discovery and on-site demonstrations as needed.
- French language proficiency is indicated by the role title.
Categories
Solutions Engineering
About Synthesia
Synthesia builds an AI video creation platform that lets businesses generate videos from text using avatars, voiceovers, and templates, with enterprise controls for scale and compliance. It operates a cloud-based subscription model serving training, internal communications, and marketing teams. Founded in 2017 and headquartered in London, the privately held company reports widespread adoption across the Fortune 100.