2 months ago
Houston, TX, USASenior
Responsibilities
- Provide second-level technical support for software products and automation systems.
- Track, prioritize, and resolve issues using Jira Service Management.
- Perform root cause analysis and propose solutions for field-identified software and system problems.
- Develop and maintain customer-specific software configurations.
- Improve deployment processes and support tools.
- Develop software enhancements and diagnostic utilities for field support.
- Maintain virtualized test and training environments.
- Collaborate with customers and internal teams to identify product improvement opportunities.
- Update firewall configurations and security policies using approved scripting and automation tools.
- Administer web applications, manage user access, and release configuration files for application deployments.
Requirements
- Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
- Experience supporting industrial automation, control systems, or complex software applications.
- Strong troubleshooting and root cause analysis skills for integrated software and hardware systems.
- Knowledge of networking architecture, firewall administration, and troubleshooting.
- Experience with web application administration, user access management, and configuration management.
- Proficiency in SQL, Linux, Python, and virtualization technologies such as VirtualBox, VMware, or Hyper-V.
- Experience administering Linux-based systems and familiarity with AWS cloud services preferred.
- Field experience supporting industrial automation systems is an asset.
- Excellent communication skills for cross-functional collaboration.
- Willingness to travel domestically and internationally as required.
About NOV Inc.
NOV Inc. is a Houston-based public company (NYSE: NOV) that designs and manufactures equipment, software, and services for oil and gas drilling, completion, production, and industrial lifting and handling. It sells capital equipment, consumables, and aftermarket services to drilling contractors, operators, and service companies worldwide, including automation and control systems used across rigs and production facilities. Formerly known as National Oilwell Varco, the company operates globally with roots in the industry dating back to the 19th century.