20 days ago
Houston, TX, USASenior
Responsibilities
- Provide second-level technical support for software products and automation systems.
- Track, prioritize, and resolve issues using Jira Service Management.
- Perform root cause analysis and propose solutions for field-identified software and system problems.
- Develop and maintain customer-specific software configurations.
- Improve deployment processes and support tools.
- Develop software enhancements and diagnostic utilities for field support.
- Maintain virtualized test and training environments.
- Collaborate with customers and internal teams to identify product improvement opportunities.
- Update firewall configurations and security policies using approved scripting and automation tools.
- Administer web applications, manage user access, and release configuration files for application deployments.
Requirements
- Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
- Experience supporting industrial automation, control systems, or complex software applications.
- Strong troubleshooting and root cause analysis skills for integrated software and hardware systems.
- Knowledge of networking architecture, firewall administration, and troubleshooting.
- Experience with web application administration, user access management, and configuration management.
- Proficiency in SQL, Linux, Python, and virtualization technologies such as VirtualBox, VMware, or Hyper-V.
- Experience administering Linux-based systems and familiarity with AWS cloud services preferred.
- Field experience supporting industrial automation systems is an asset.
- Excellent communication skills for cross-functional collaboration.
- Willingness to travel domestically and internationally as required.
